One Hit Wonder

Replied by Deezer

Google Home in the Netherlands

Forum|Forum|8 years ago
May 1, 2018
95 replies
4824 views

It's about time to link Deezer with Google Home in the Netherlands. Otherwise you are at risk to lose customers to Spotify!

Also you must take a look at the link to Deezer that is used in the HEOS app. This needs improvement because it has limited possibilities. Take a look at the Spotify connexion!

Or............ Make it also possible to stream direct to WIFI boxen.

recards,
Corado

google home

Pinned Reply By Rudi

Hi there @Mil

@Dekschrobber

Thank you for your support. Our product managers have recently informed us that our integration with Google Home in more countries doesn’t depend on us, but on Google themselves. We’ve been working hard for the past couple of years to improve this, but ultimately it is down to Google to choose which global partners to have on their devices. Thank you for your understanding on this.

Show previous replies

T

Timmyboy83

Roadie

Well, i'm definitely thinking about doing the same here, because this takes way to long. About a year now. Why not roll out this feature in the Netherlands. I think you are gonna lose more customers here. I want the voice control feature with the Home and the Sonos, but without your support i can't. Yes there is one way i can, and that is getting an SPOTIFY account.I will wait for one more month, otherwise i move over to them, thats for sure!

D

Davince

Roadie

Same here, I signed up for a trial account + 1YR subscription, under the impression Deezer is integrated with Google home in the Netherlands. To my surprise, this is not the case. I will cancel my subscription if I can't use it with Google home.

Rudi

Ultimate Superstar

Hi there @Timmyboy83

@Davince

I'm sorry this is taking longer than expected. The Netherlands were always our top priority for this integration, but we're still waiting for an update. Hopefully we'll hear good news soon. Thank you for your patience.

D

Dekschrobber

Guitar Hero

Today... Bought a Harman Kardon at Mediamarkt. They provided me te info Deezer can be used whit Google home on the HK citation 1....Now i find out this is not yet possible...?

When can we use it in Nederlands..... HELP!

You loose clients to Spotify......!

M

Mil

Roadie

Hi,

I'm waiting on the change for google home to play Deezer since last year. I am very disappointed that not even the English interface is implemented yet while others music suppliers and other country's already have this functionality. As a paying subscriber since 2013 its sad that the Netherlands has so little priority.

My subscription will end next month and I’m sad to say that I’m not extending it if this future is not implemented. (which I don’t expect Deezer will).

Thanks for 6 years of music.

RudiPinned

Ultimate Superstar

Hi there @Mil

@Dekschrobber

Thank you for your support. Our product managers have recently informed us that our integration with Google Home in more countries doesn’t depend on us, but on Google themselves. We’ve been working hard for the past couple of years to improve this, but ultimately it is down to Google to choose which global partners to have on their devices. Thank you for your understanding on this.

Rudi

Ultimate Superstar

Hey @Mil

On a separate note, thank you for your honest feedback and for your loyalty over the years. We're making several improvements to our service and there's even more to come. But about this integration, it's not up to us to implement it. We've been trying for quite some time to become a partner of Google in their voice devices, but they've made their choices. Thank you for your understanding.

E

Elevating Sounds

Roadie

Hi @Rudi

Thanks for the update, but I think this is a great example of bad communication, which is a pity. You promised that it was fixed soon a year ago, because it was Deezers top priority. Now you say that you depend on Google. I think your team at Deezer knew this from the beginning. I wonder how you prioritize development, as the thing that you can’t influence yourself is the top priority on the list. That’s very bad product management.

How is it possible that Deezer is available in other countries?

So this means no integration will be available in the Netherlands in the near future as Google declined Deezer? Hopefully we get an honest answer….

Rudi

Ultimate Superstar

Hey @Elevating Sounds

Thank you for your honesty. I do apologise for the way you feel about this. And here at Deezer we also share some of that frustration, believe it or not.

This is because the Netherlands was, indeed, in pole position to get the integration. And for every single country we expanded to, we needed to arrange this with Google separately, over some time. It became a tough process to invest in, so we worked hard to be one of their global partners - meaning we'd be everywhere the device is. But as you know, Google has their own streaming service. And we haven't moved forward with them about this for quite some time, so we want to manage our own users' expectations by being transparent.

This doesn't mean we'll not get there, but we'll try different ways to deliver our service on their devices. Thank you for your understanding.

E

Elevating Sounds

Roadie

Thank you @Rudi for your honest response. I understand your frustration also, it is really annoying that Google think they rule the world and we are for a large part dependent on them. Hopefully you can move forward in the near future. Good luck!

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