Deezer Favourite Tracks Limit of 2000 too small - please increase it!

Hello

First of all I know that (at the moment) the number of tracks appearing on mobile devices is less than on desktop. On my desktop app (PC) I have 1913 tracks in favourites - nearly full!

On my android tablet - in beta mode - under "my music" it also lists that I have 1913 tracks under "favourites", but if I click on favourites, it changes this to 1597.

On my android phone running the beta app it is different. Under "my music" it doesn't list the number of tracks in "favourites", and when I click on it it shoes 1594 tracks. So a different cap is applied to different mobile android devices.

I though all mobile devices were limited to 1000 tracks. But even if you are slowly increasing this, why the difference? And how come my tablet recognises all my favourites on one view and only ca. 80% of them on another view?

In the deezer page in firefox i had 1,348 favorite tracks, but in the windows 10 app only 1000 appear, the most recent ones are not there. How do i fix it?

@Martin712 I merged your post into this existing topic as it's been explained here already. :)

We are working on lifting the limit on most of our apps, but please note that we currently do not develop the Windows Desktop app. Please check our new Desktop Beta app which we update regularly 🙂

@Eugene.Kalinin I merged your post into this idea. We've already increased the limit for Android beta and soon iOS will follow 🙂 Please note that these changes require a lot of work which is why we couldn't remove a limit completely for now.

But this will hopefully change in the future 🙂

Anja wrote:

We've already increased the limit for Android beta and soon iOS will follow :)

I'm waiting for the iOS version. And what's the limit after increasing?

I can no longer save my songs as favorites when the saved heart appears but then I will confirm in my favorites and not

Hi @Joelgressoni, you reached the limit 🙂 Bear with us while our devs are working on it 😉

Hi, I'm from Brazil and i use deezer very often from my mobile phone. Everytime I listen to a song I know I add it to my favorites. The problem is that when the number of favorite songs
surpassed 1600, the favorite icon (heart) for the songs > 1600 is not active.

I use the app on a Asus Zenfone 3 (ZE552KL) and my subscription is for Deezer Premium.

Thank you very much.

@Marcelo Brito I merged your post into this topic. The increased limit of tracks per playlist will very soon be implemented on Android for all users. And a bit later also on iOS. 🙂

Anja wrote:

@Marcelo Brito I merged your post into this topic. The increased limit of tracks per playlist will very soon be implemented on Android for all users. And a bit later also on iOS. :)

Sounds great! 😃 Is there a rough time schedule you can share with us? How is the situation with the 2000 favorite songs - limit?

When I try to add any track to my favorite tracks (I press heart symbol) nothing happens - the song is not added to my favorite list. That never happens when I use PC app. But songs that I add via PC app never appear in my favorite list on my phone. How I can fix this?

Hi @Aleksey Robotko, you reached the 1000 limit 🙂 But just to let you know, we are going to increase this limit soon! 🙂

How long do we need to wait for this to be increased?

a 2k limit is a reason to unsubscribe, especially since it is not mentioned anywhere until you reach the limit.

I'm extremely displeased with this - I have over 120000 tracks on my PC which I actively listen to, I cant stand re-listening to the same tracks every 1-2 days. I used the favourite feature so that Deezer can suggest music similar to what I like, with a 2k limit, I'll never find new music, highly disappointing.

If not increased soon, I will be going back to Spotify, which, under a free account, has no limit to songs that you can like.

Hi @Deformiter

if I'm honest I don't think Deezer are going to increase it to anywhere your needs (and fyi Spotify have a 10k limit on tracks added to "My Music" including Album tracks).

I think you'd be better off with Google Play or Apple which allow you to upload your own tracks (as many as you like I believe) and have really high amount of tracks in your library.

Hope this helps 🙂

Can anyone confirm that you will definitely be increasing the number of total albums you can have saved in the android app? And if so do you know roughly when?

Currently I'm a little over the limit and I'm so close to leaving Deezer because of it. I love the app and service, but a limit like this means the app is basically unusable for plenty of music lovers. Many of my favourtie albums are nowhere to be seen, and what's the point of a music app if you can't listen to your favourite albums?

This sort of thing is the reason I had to leave Spotify (hitting their 10,000 track limit) and came to Deezer in the first place. 1000 albums is really not that many in the grand scheme of things, you're alienating a large portion of music fans (me included) keeping this in place.

How hard can it honestly be for an app to be able to display a list of over 1000 items? Sometimes with the speed you're able to deal with issues I imagine you only have one poor lonely dev who's tasked with doing everything. As a service with this many users, you need more tech resource to be able to keep up with the needs of your customers.

You should really have something to warn people before they sign up, letting them know of the limits so they can make an informed decision before they subscribe, as such a low maximum number of albums would (quite rightly) put a lot of people off parting with their money. At this point not advertising the fact is tantamount to dishonest sales tactics as most people will assume Deezer can handle something as simple as this.

Please remove the 2000 songs limit on playlists.. it's annoying
I do not really have time to catch with new releases and it would so much better to add everything to a single playlist and then listen to it on shuffle mode...
I am thinking on going back to Spotify because of this....

Hi @tabesima

please be aware the 2000 limit is only for favourites tracks, albums and playlists you add to your music don't count towards this (also be aware that spotify have a 10k limit but albums DO COUNT).

Deezer are aware of the limit and I'm hoping it will be raised in the near future, in the mean time please vote for my idea here to have it increased: - https://en.deezercommunity.com/ideas/873

The more votes the better! 🙂

When I liked a music the heart doesn’t appear activated, however it shows me the message that was added to the playlist

@kelgwiin I merged your post into this topic as it's been explained here 🙂

Hi @evel79, we have a limite of more or less1000 in phones and 2000 in computers. This number may vary, depends of the device. We are about to increase this limite some time very soon and hopefully it will show the tight number in both devices 🙂

Rafael. wrote:

Hi @evel79, we have a limite of more or less1000 in phones and 2000 in computers. This number may vary, depends of the device. We are about to increase this limite some time very soon and hopefully it will show the tight number in both devices :)

Been reading this damned "soon" for a long time, now. In this very thread there are multiple "soons".

WOULD YOU KINDLY TELL US WHEN?

This limit makes the platform unusable for many users and you're treating it like a "nice to have" feature.

It is not. It is THE deciding factor for some people.

Being nice and polite is getting people nowhere. I'm sick of this, honestly.

Mike.Valeriano wrote:

Rafael. wrote:

Hi @evel79, we have a limite of more or less1000 in phones and 2000 in computers. This number may vary, depends of the device. We are about to increase this limite some time very soon and hopefully it will show the tight number in both devices :)

Been reading this damned "soon" for a long time, now. In this very thread there are multiple "soons".

WOULD YOU KINDLY TELL US WHEN?

This limit makes the platform unusable for many users and you're treating it like a "nice to have" feature.

It is not. It is THE deciding factor for some people.

Being nice and polite is getting people nowhere. I'm sick of this, honestly.

Absolutely agree with Mike! Definitely will end my Deezer subscription in January if the bug is not solved until then!

in the playlist "Songs of the heart" you should remove the limit of 2000 songs / music if you can extend up to 99999 so all the csnzoni I listen to can add to the defeatt playlist of Deezer "Songs of the heart" unique app with this limitation in playlists ! offi !!!

Hi, guys.

Could you please decouple the Like function from the Favorite Tracks playlist? After only six months of use I was able to reach the max capacity of 1000 liked tracks on my Favorite Tracks playlist. Now, when I tap the "Like" button, I receive the confirmation that the track was correctly added to my "Liked tracks" (which is a lie, the playlist is at the limit), but the Heart icon doesn't turn blue, it stays the same. This is frustrating because I'm never sure if I already "liked" a track.

Thanks and love from Brazil
Michael

I have just cancelled my Deezer subscription as they can’t be bothered to increase the favorites limit. Can t stand companies that ignore their users.