Deezer Favourite Tracks Limit of 2000 too small - please increase it!

I wish I had known the limit was only 2000 … I would have been more careful about pushing the heart on things. Now I have to go back and curate it. :(

I guess the rest have to go to some random playlist of randomness instead? 

Please, I know this vote is 2 years old, but this really made me consider changing to another service, because the flows are based on my favorites, but my favorites list is just too small.

Hi @Ann-Mi @Deciduous Foliage @Grawlix @christianlambert @walker 

Thank you all for joining the discussion and for your precious feedback. I agree with you that this topic is rather old and that we're falling behind.

The community team is supportive of this idea, 100% - as explained before, it'll take a huge development effort, which we aren't prepared to take on at this right moment. But knowing what's happening in the background, I can tell you that we won't be ignoring this 

Yeah, agree to a point. But “Favourite Tracks” appears to just be a special playlist that isn’t visible in playlists, so if behind-the-scenes Deezer can combine 50 “special playlists” of 2000 each, and it’s entirely seamless to the end-user, then who cares right?

What I’m tired of is having to self-manage the band-aid solution of using multiple playlists to overcome the existing issue. It’s very inconvenient and a waste of time. Deezer still wins on-balance with HiFi quality and a really good recommendations-engine in Flow, but an alternative HiFi provider other than Tidal would be the tipping point for me.

Hi @Rudi - this is missing the point. People with 15K tracks don’t manually transfer their playlist song-by-song. They use a tool like Soundiiz. What you’re basically creating is a way for people to transfer out of Deezer easily, but not to be able to transfer in to Deezer. They’re the potential customers you’ll never see. And now that I think about it, transferring out is going to be a massive pain now because I’m going to have to merge my additional favourites playlists manually . Deezer is hard to love sometimes…

Maybe Deezer needs to work with the likes of Soundiiz to automate migration into multiple playlists? But again, another bandaid…

Month-by-month this becomes a larger and larger issue, because everyone’s favourites will always increase over time.

After years, I would have thought even just through advances in technology, you could at least double the limit. Moore’s Law may be slipping, but I’m sure you could at least double capacity by now without impact?

Yeah. At least actual deezer employees respond to and notice us. Spotify just makes the community do it with “rockstars”. I thought they were employees at first and many others have been tricked too.

Anyway, Deezer is like many other companies and just doesn’t seem to listen.

Unfortunately, at the end of a day whether forum team listens to the users or not doesn’t matter - what matters are results. It’s been TWO YEARS that paying users have been begging for larger favorites list and no matter how many times the forum staff brings it to the attention of dev team results are the same. Issue is completely ignored. Not for a month or two or six while the solution is  being developed. No, this has been completely ignored for TWO YEARS and this clearly shows managements attitude to their paying customers.

I think the only way this will change is if people vote with their wallets and switch to competing products. As much as I like many features of Deezer, both the favorites issue and the way they handle family subscription profiles are really becoming very inconvenient in daily usage and will most likely force me to go back to Spotify.

Yes, let’s give an example with food. You eat bread, but for sure bread isn’t your favorite food, maybe chocolate, meat, fish. Well, here bread is “+” and chocolate,etc are “ “ .

Another way, written in other topic, is give stars. 5 stars are favorite, and between 1-4 the rest. Dislike button also plays a rule here

Thank you all for your feedback, much appreciated 

A couple of weeks ago I've reached the senior side of our Product teams to talk about this topic once more. Your support isn't and won't be ignored 

@teqteq we've done that when we doubled from 1000 to 2000. I've mentioned here before, the loading of favourites is on the users side - side note: Deezer is available on more than 180 countries. Some of these countries are known to offer lower end models of phones, and less capacity of broadband and mobile network coverage.

That means loading more than 2000 favourites a genuine pain in the butt. So our teams are discussing the best way to move forward with this, perhaps changing how things work, instead of putting a lot of pressure on the app itself. It'll take time, but we're aware there's no turning back on this feature - it's clear to be a necessity for our current users. So please bear with us while we progress. Help me out by getting this idea to be the first one to reach 1000 votes 

Just hit the 2k now, and I couldn’t imagine that deezer has this limit. 

Not cool, and I’m complaining..

Probably votes are also limited, maybe even to 1k. 

If your developers are stuck because they’re loading all 2000 songs into the client and that’s the main issue, then they’re really doing it wrong. Lazy loading! Surely that’s not the actual issue? I can’t imagine how older phone models has any bearing on this, and if it does, again, doing it wrong. I thought it was a back-end processing issue for Flow or something actually complex?

Thanks @Bassim Lazem @bluezzbastardzz @teqteq 

@teqteq it is complex and until our devs can give us more details, I'll be only passing your feedback to them. I feel that we can get into confusing arguments here, while no one is an expert 

@bluezzbastardzz don't think there's a limit for votes hahaha but let's test it 

Sorry @Rudi . You yourself do a great job, but I’m out.

After all the effort you and I (and other customers) have put in, I’m not seeing Deezer evolve in a good direction (mostly the opposite), or take responsibility for its issues, so today is my last day on Deezer (I’m not even going to wait out my current subscription period). Thankfully, as I mentioned previously, migrating away from Deezer is easy because of tools like Soundiiz, and migrating back now impossible until you fix this 2000-track limit (very much enjoying my 3,662 tracks on Spotify). I’ll check back once in a while to see if it’s been fixed, but until then, I’m done.

This is the major issue, but also your developers continually fail to understand the true user-experience, as I have mentioned so many times (no I don’t want to hear every song with the name “cocaine” in it when I was only looking for the song by Eric Clapton). Hi-Fi members are second-class citizens, still even lacking their own preset and having to use the Custom playback quality option, configured by each user themselves. I’ve clearly given a lot of time and effort into trying to direct Deezer into the platform-of-choice, but very little of it has been enacted, there’s very little acceptance of responsibility, a lot of uninformed and frankly poor excuses, a lack of response (apart from yourself) when you push for an update beyond what is chosen as important by the developers, and just a general disregard for the customer.

@Rudi you do a fantastic job, but the company behind you is failing miserably. All the best, and I hope to return in future (that’s how much potential I think Deezer has - I’ll still check this forum once in a while in the hope of returning). You’ve got my details, so feel free to contact me when it’s fixed or for any focus groups. But for now, adieu.

Hey @teqteq 

The team and I are very sad to see you go, but streaming services are indeed an individual and personal option and we can surely understand your frustration. It's been a short journey I must say, mate. But I honestly hope we can up the level soon enough and have you back. Maybe not adieu, but see you in a bit.

Also, touching on the developers mention, one of our bosses has moved tables around so that our community and support teams can actually work closer to the devs like never before. So the message is getting across - the only but is that it'll take time to transition.

Take good care and once more, thank you for your support and feedback 

PS don't be a stranger - subscribe to the thread!

I should add one point that was also a tipping-point regarding this 2000 track limit.

The use of the “Love” button is so ingrained into the fabric of Deezer (and most streaming apps) that it becomes very hard to avoid without excessive manual maintenance of your account. It’s not as simple as saying “use another playlist” because that’s not how the app is designed.

• If I am driving, and in Car Mode particularly, all I can do is click “Love” on the track. It’s the only way I have to save a song, else it be lost forever in the recesses of my mind.
• Even where I have the opportunity to save the track to a playlist, when I come back to that song again there is no indication that I’ve ever saved the song in my library. So I’m forever re-adding songs to playlists, not knowing if I’d previously saved it (also see above, maybe I was driving and wasn’t able to save it at the time).
• The handling of hitting the limit is even very poor. It’s a system-ish error. At least present the user with a tidy error with tips/apology.
• Then I am forever having to perform maintenance on my library, migrating prevous favourites to me second favourites playlist.

So the app is a bit of a Frankenstein in that regard. Like your front-end and back-end developers start building a bridge on opposite sides of the river and then only at the middle realise it doesn’t quite match.

Then there’s all of the other things I’ve commented on and added ;-)

As I mentioned when I first joined, I was sure I already had more than 2000 tracks, but they got lost in migration somewhere, and even then it took very little time to hit the 2000 limit. It’s quite sad, because I could deal with the rest of the foibles (all platforms have them), but not while Deezer is actively making my music-listening more difficult and time-consuming than it need-be.

Who knows. I might get jack of non-lossless audio before long and come back! But it’s now very hard to revert because of this track limit. But, thanks to tools like Soundiiz, if I do decided to return in the future, it only takes an hour.

Anyway, I’ll be keeping an eye on this thread. Don’t worry about that. I doubt I’m the only fallen-soldier that is waiting for their Deezer resurrection!

If anyone else is also waiting the fix of this issue and would otherwise gladly return to Deezer, add your voice too!

I just hit the 10,000 song limit in Spotify, and immediately canceled my account because that is absurd. I started the free trial of Deezer as an alternative, but now I learn that Deezer has a 2,000 track limit??? What is the purpose of having good music discovery if your system can’t handle people saving the songs they discover??? I will now be looking for another alternative until the track limit is lifted.

Hey @TomTomTom 

Thanks for the honest feedback. With Deezer, you can have a single limit of 2000 favourite tracks but you can also add more tracks to 2000 playlists and save these in your favourites too 

Well I’m also leaving, adding to playlists is not convenient at all and it makes the experience really unpleasant. I’m gonna give a try to spotify, even though it has been 4 years now with deezer, sad to leave, I support you guys, didn’t complain about the user interface and the search which I believe need a good amount of revamp. But this issue won’t cut it for me. 
Anyway, I wish you the best and maybe I would return back one day.. 

Same exact thing here. As a long time music listener I have 5K+ tracks I would like in my favorites. Shuffling all of my song sis my primary listening method and Deezer is incapable of doing that do to this arbitrary limit. This platform has everything I wan over other streaming platforms, but is 100% ruined for me due to this limit, and I cannot use it until the limit is adjusted. It is not very difficult to load 1000s of favorites as every music platform shy of Deezer does it. If you’re program is so poorly optimized that you can’t load what amounts to a tab sheet of words then it needs to be rebuilt from the ground up. People listen to more and more music over time, and the limit will push out your users one by one as they hit it. The non-answer of metaphors and use playlists is a joke.

This would unquestionably be the best streaming service if the limit was expanded to even 5k, but should really be closer to 10k. Catering to hardcore listeners with hi-fi, and then not thinking those same hardcore listeners would have large libraries is absurd and short-sighted. I have tried Deezer twice, but cannot get passed this track limit. Update this one feature, and a lot of people who can’t use this platform now will come running. It’s worth your time.

• Mono

Unfortunately you can add my subscription to the list of casualties. I have signed up for family plan on Spotify and transferred my data there already. Obviously I will not be renewing my Deezer Family plan when it expires early next month.

I was even willing to deal with absolutely boneheaded family account where everyone shares the same login and just picks profile (so eg. if you setup kid profile theres nothing stopping him from switching back to admin profile and listening to whatever he wants or even removing limits from his own profile...not to mention kids having access to payment and service info...that’s absolutely unacceptable), but 2000 favorites limit is just too much. Theres way more than 2000 songs I enjoy out there and I think I’d much rather deal with 10k limit on Spotify than 2k on Deezer. Not to mention sub accounts on Spotify have separate logins which is way more secure solution.

I’m sorry, I really wanted to support the little guy as thriving competition is good for all consumers, but you’ve had two years and have literally done nothing. Please don’t take it personally Rudi - I actually believe you’re trying, but management and dev team of Deezer are absolutely tone-deaf when it comes to valid criticism. It’s almost as if they actually didn’t use Deezer themselves...  

Anyway, I’m done, I’m out. Good luck.

Hi @MonotoneCulprit @bobeer86 @Bassim Lazem 

Thank you for your honest feedback. We can only lament the fact you made such decisions. But we'll continue to strive and improve our service so that someday soon, we can try to sway you back 

@bobeer86 the only bit I take personally is the frustration for not being able to provide a better product for your needs at this moment. And for the subaccounts you mentioned, we're finishing our take on that - it won't be a problem anymore 

Hi

I'm relatively new to Deezer and will be sticking around for the time being  but I have to agree that this limit is shortsighted and doesn't reward loyal customers who are the ones most likely to build up a long favourites list just by using Deezer for a long period of time.

Also, there is no reason this couldn't be pushed out to a subset of users/countries initially which is then widened over time.

I hope this can be solved soon. In the meantime, thanks for all the other hard work that Deezer is putting in.

Hey @Jim Barton 

Thanks for your comments, they mean a lot to our teams. I've spoken a lot here about what we think about this feature. The more feedback we have, like yours, the more priority and pressure we can add to the idea - thanks for playing your part too 

This is essential. When my year subscription comes to the end, I would consider continuing or not.