App for Galaxy Watch - Tizen OS

I bought wear os watch yesterday, I installed the Deezer app and when I open it it's says connection lost. What should I do to fix this? I tried to restart the watch reinstall the app, it doesn't change anything.

Love this reply as this is a key factor in me choosing Garmin or Samsung as my next wearable. I have garmin and I am thinking to try samsung now.

Hello @Clinito, we do have a project with Samsung, our teams are currently working with the manufacturer to figure out the best way to manage this integration. We’ll keep you posted on the Community.

Have a nice day!

Hi Kevin / Rudi,

So are you saying that Deezer are now actively working with Samsung to include the Deezer app on Gear watches?   I am very keen to know that answer to this as I (like many other Deezer users) am getting so frustrated by the lack of progress that I am about to close my family Deezer account and move to Spotify as a result of the lack of app on the Gear Sport watch.

I have loved Deezer over the years but I am at the stage where my children are putting so much pressure on me to change the family subscription to Spotify due to this lack of functionality on samsung watches.  They used to like and be proud of the fact they were on Deezer whilst their friends were on Spotify and persuaded some friends to transfer over to Deezer.  Now they are starting to get embarrassed about it.  

Seems pretty poor propositioning if you are losing a section of the younger generation of customers due to being so far behind competitors in dealing with Samsung.

Hello @mreid133, yes that’s the case. To tell you all the story, we’ve organised with the French Community a Question-Answer session between the French superusers and some Deezer staff members from various teams, it was a success and this is definitely something we’re planning to do with you guys as well.

The Samsung wearables topic was discussed, and as I said above, a team of ours is currently working with Samsung to make this happen. However so far this project has had a lower priority over other improvements or features, and some technical challenges came up. But after the QA session and the enthusiasm that was shown to our teams, I think the chances of this happening have increased a lot.

I thought what you wrote about your kids is very sweet and interesting  It reminded me when I first got my Deezer account back in 2009 when I was something like 16, still have it now. Tell them Deezer says hi and thank you for their support 

Thank God although if this isn't implemented by the end of the year I'll likely cancel my subscription of nearly five+ years and go to an app that will run tizen. I mean tidal has an app and they have only been out a few years. The Deezer development team is really slow going when it comes to improving the app and adding features. For instanceIinstance had Crossfade in beta for a year now and yet isn't in the normal app. Another instance is the nearly three years it took to get a dark mode. 

Staff size and economic resources aren’t the same. Tidal is maintained by some singers, and Spotify is nº1 when we’re talking about paying users; that means more money for investment  .
But i will tell you some differences, Tidal HiFi is more expensive than Deezer HiFi, Deezer also has lyrics in almost every song and paid better than Spotify, which doesn’t have HiFi at the moment.
I think there is no winner in this battle, every music platform has its strenghts and weaknesses.I don’t discard that one day one brand will buy another to incorporate experience and knowledge. 

Regardless of the excuses made on behalf of Deezer, the amount of time it took to implement popular changes that have been available or working for a long time on other services (dark mode, gapless playback, user to user song sharing / notification) is unacceptable.

I don’t have any real faith the app for Tizen will come in the near future (if this year) and thanks to the lack of clarity, communication and resolution with regards to these previous issues, all I can say is thank you for the memories Deezer, I’ll be moving to Spotify Premium as of my next billing cycle.

I enjoyed being the odd one out for a while 

Good luck for the future everyone!

Gello @captainboobles, sad to see you go, I do appreciate your honest feedback and the support you’ve provided us for a while. We indeed have to improve our communication with our users, I honestly think that the Community is helping a lot that way, keep in mind that it’s hardly 3 years old and we’re still working on making it better.

Take care!

Hello everyone!

Any news to have Deezer on Samsung Galaxy Watches? I’ve just purchased an Active 2 and got disappointed that Deezer is not available.