Current Issue with Deezer’s Song/Artist Request System
The existing song/artist request feature (via https://support.deezer.com/hc/de/requests/new) is largely ineffective. Users can submit requests, but the responses often feel dismissive (e.g., Messages which basicly boil down to “What do you expect us to do?”). For example, I’ve requested a specific band for over 5 years (including on older accounts), but there’s no way to track if/when Deezer secures streaming rights for it—unlike competitors like Spotify, YouTube Music, or Amazon Music,and even Napster the probably worst which already offer the band’s catalog in Germany.
Proposed Solution: A Transparent Request-Tracking Tool
Create a dedicated tool to submit and monitor music licensing requests. Key features:
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Input Options
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Preferred: Deezer URL (e.g., https://deezer.page.link/nPZf7itKkzerkHie7, a track unavailable in Germany).
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If no URL: Artist name, label (optional), and example albums (to avoid ambiguity).
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Status Tracking
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Display real-time updates (e.g., “ASP – Song Fluchtversuch: Pending”).
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Update to “Available” once rights are secured, with region-specific visibility.
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Notifications
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Email alerts when requested content becomes accessible on Deezer.
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Example Workflow
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User submits a request for ASP’s Fluchtversuch via the tool.
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Tool confirms the song is unavailable in Germany but logs the request.
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When Deezer acquires licensing rights, the status changes to “Available,” and the user receives an automated email.
Benefits
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Transparent communication for users.
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Reduced frustration from unanswered requests.
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Incentive for Deezer to address licensing gaps (users can see progress).
