I have an annual Premium subscription which I always forget about. Recently, I was suddenly charged without any warning or reminder. This happened last year too.
It would be really helpful if Deezer sends an automated email a week (or more) before the renewal date so customers can ensure they have enough money in their bank account and/or reconsider renewing their subscription. This is standard practice for other subscription services.
+7Thanks for your feedback
Apologies for the inconvenience
+18I use my calendar functions on my phone for recurring bills and subscriptions, and my deezer app has a “manage my subscription’ tab, but I can see how some might need an additional reminder.
+7Hi
If the payment went through and you want a refund you’ll need to contact our Deezer Support Team and one our agents will help with your request.
Apologies for the inconvenience
+14
The last time my subscription was coming to an end and I opened Manage my subscription and I got a warning that my subscription would expire in a few days.
So there is some kind of warning from Deezer, but the problem is that the user would have to constantly look at Manage my subscription for the expiration date to see the warning.
Also, if I have already looked at when my subscription expires, maybe I don't need this warning !?
I agree with the
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
