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Windows/Mac Deezer Desktop/Web App - Feedback for improvements

Forum|Forum|6 years ago
June 11, 2020
334 replies
7985 views

Our Desktop/Web app can improve, and we need your help

This is the space for all those improvement calls you kindly make to us when looking at how to make our desktop and web apps better platforms.

What should I post here?

if the app needs User Interface or User Experience (UI/UX) enhancements, let us know
if the app should be compatible with certain devices or audio outputs, we're with you
if there's a cool integration we should consider, shout out
and if any feature is missing, don't forget to mention

This topic is intended for version 4.20.0 and above, and for our browser version

Show previous replies

J

jeremybonan

Hitmaker

Should I use it then?

The macOS link is correct?

Best,

Rudi

Ultimate Superstar

Yeah, sure @jeremybonan try it out.

This is the first step into a better desktop app, so your feedback is essential :thumbsup_tone2:

J

jeremybonan

Hitmaker

Been autoupdated in the main channel. :smiley:

P

Pablo Discobar

Roadie

Hello Deezer! I’ve just switched from Tidal, because of terrible sound quality with their latest update trends (in hifi).

I’m enjoying the reference sound finally with your hifi subscription! My music system is consisting of a pair of Nubert rc6000’s and a pc4000 sub.

I immediately miss two most important feature that existed in Tidal though: “Exclusive Playback” and “Force Volume”. Those really changed the sound in a cleaner manner and stage to be more “present” as soon as kicked in. I am of course talking about the windows desktop app - audio settings.

Just my two cents.

Ian Cahill

Guitar Hero

I’ve mentioned this before , but I can’t emphasize the importance of such a function on the App for Windows 10.
Sometimes people need to listen to their downloaded Deezer tracks & still use the internet for other tasks , the only way round this is to block Deezer in your firewall forcing the offline mode , but even this is problematic if you are not the admin of the computer and you are simply using a user account.
Please can you add such a simple feature that will fix so many issues.

Many Thanks
Ian

Just a humble dude , no-one special in life

H

Hizium

Guitar Hero

Hey, I’m using the windows app for almost 2 years now. But I really had to change to the web app.
On the windows 10 app, the back and forward buttons (from page navigation) simply won’t work. Every time I click on an artist, on a playlist, on an album, I’m never able to go back to the previous page and need to search for whatever content I was looking before.

It seems this issue was already reported several times, but to this day, no solution was implemented.

H

Hizium

Guitar Hero

Hey, I’m using the windows app for almost 2 years now. But I really had to change to the web app.
On the windows 10 app, the back and forward buttons (from page navigation) simply won’t work. Every time I click on an artist, on a playlist, on an album, I’m never able to go back to the previous page and need to search for whatever content I was looking before.

It seems this issue was already reported several times, but to this day, no solution was implemented.

I was able to solve my probloem. Just updating the app didn’t make the buttons work. But after uninstalling, manually deleting the remaining deezer folders from windows and then cleaning my disk (I used CCleaner for this), and then installing the latest version, the buttons now work like a charm

So please ignore my previous message, it turns out I’m just an idiot lol. :joy: :rofl:

Rudi

Ultimate Superstar

No, you aren't! @Hizium our latest 5.2 seemed to have dealt with this issue we've had for quite some time :relaxed: glad you're enjoying it!

Hey @Pablo Discobar

Thanks a lot for the feedback and for trying us out. Could you please expand a bit more on those features you mentioned? Maybe just explain the experience a bit more, so that I can make a nice report for our teams here at Deezer :wink:

Thanks, Ian @Ian Cahill I agree that would be ace!

P

Pablo Discobar

Roadie

Hello @Rudi !

Thanks for your interest.

Exclusive mode: This allows an application to claim audio device for only its own use. No other application can send another stream to the same device. Under normal circumstances, different applications can send different sample rated sounds to the audio device, hence windows mixer resamples all of those sources to a target sample rate which is the selected setting in the audio settings:

This is how we hear everything at the same time; For example windows sounds, youtube music and a game sounds being heard at the same time. However, this comes with a cost. That resampling degrades audio quality and internal windows audio processing negates some of the fidelty during the conversion. This is where exlusive mode shines. It claims the audio device exclusively (windows 10 - Wasapi API - event mode), simply enabling audio application to talk “directly” to the audio device, bypassing all windows sound processing engine. So, if my output is an external dac, then the audio app will send stream directly to the DAC, in a bit-perfect manner. The output will be cleaner, “clearer”. I hope this explanation helps.

Force Volume: I don’t know the exact technical implementation background. But I can guess that It is the second step bypassing the leftover “volume processing” by the windows (or the app). The app will send the stream directly to the device without any post-processing (dimming or turning up the volume) and leave all the volume to the external dac/sound card. In order to be able to prevent people from getting hearing-loss on their headphones or hi-fi speakers being maximized, the deezer app should allow an “audio output device” to be selected and claimed exlusively. Currenly, deezer only uses what is the primary device selected in windows. This is not good and needs to change…

To make these two ideas look *original* to the Deezer, I would give my opinion on how to be able to do it “differently” in Deezer with my poor paint.net skills. This is only one way that can be done:

Looks good enough? I hope this clarifies it. I also hope Deezer will NEVER jumps to the *loudness* bandwagon and only serves the audio as in its original form.

Important side-note: When this option is enabled, logically, the normalization and volume settings should be “grayed out”. Because, in order to achieve bit-perfect definition, those *bits* need to be exact and shouldn’t be modified, right? :)