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why quality of my deezer app reduces to standard

  • 14 November 2022
  • 8 replies
  • 72 views

Hi All,
I noticed that Deezer app reduces quality od my music to standard quite frequently.
I was changing it to the highest level multiple Times already but after some time it is again standard.

How to change it so I dont have to go to settings all the time?

 

Thank you
Rafal

 

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Best answer by Johnathan.Deezer 16 November 2022, 14:57

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8 replies

This is made worse now that they’ve jacked up the price and promising “hi fi” quality. Useless if it reverts to standard constantly. 

If you have a Family account don’t bother with the troubleshooting. It’s a feature, not a bug. Dark pattern. 

https://en.deezercommunity.com/ios-beta-31/ios-beta-rembering-audio-quality-settings-70922

 

Thanks Johnathan,
I will folkowy your guidelines and see if that helped...

Userlevel 5
Badge +6

Hello @RafalK!

Based on the information you provided, could you please perform these troubleshooting steps:

  • Open the Deezer app ➡ Gearwheel in the top right corner ➡ Storage & CacheClear All
  • On the same page, under Smart Cache, slide the button towards the middle of the line.
  • Stream a few songs and navigate in the app


⚠ Your Downloaded music on Deezer will be deleted, but you can easily download your favourite playlists and albums from your Favourites.

 

If the issue continues,

  • Delete the Deezer app
  • Restart your iOS device
  • Download and install the Deezer app from AppStore
  • Stream a few songs and navigate in the app

If after you still have the issue, please wait for the next app version and should be fine.

Have a great day! 😊

I'm using standard version 9.26.0.3

Is it something that can be highlighted to Deezer? I'm not sure how to do that....

Userlevel 7
Badge +14

Hi Asulin,
Im using mobile Deezer app on IOs.

Thank you

Regards

Rafal

 

I think it’s a bug . You are not the first that mention this . 

Are you on the latest version ? Beta or release ? 

Hi Asulin,
Im using mobile Deezer app on IOs.

Thank you

Regards

Rafal

Userlevel 7
Badge +14

Which platform ? 

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