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Hello,

There is a serious problem with Deezer content, protecting children and the viability of the “explicit content” filters.

  1. If I apply the filter then a lot of completely harmless stuff gets blocked. My son told me yesterday how he couldn’t listen to a Bruno Mars song or one of his favourite stories (for children).
  2. The same son was browsing through comedy podcasts and was shocked to hear someone talking about certain sexual acts. Needless to say, he had lots of questions for me.
  3. I had a look myself this morning. I applied the explicit content filter to the profile and was able to find a lot of content that was not just explicit but pornographic in nature. Most of them were podcasts, and I didn’t therefore even have the “block artist” button.

 

I checked out the other providers like Spotify and Amazon and it’s the same story. I initally thought I was signing up to a music platform, and I would not have minded the occasional bit of bad language in a song, plus I can always block artists. 

Why and when did Deezer decide to allow pornographic audio on their platform? More importantly, when are you going to either remove the content (which would be preferable) or setup proper stringent filters that realise that Bruno Mars is okay whereas audio porn is not?

My family consists of great grandparents down to grandchildren, I am one of the grand parents. I have different playlists for my listening conditions, in fact they are more heavily curated for the great grandparents than they are for the grandchildren. The playlists I choose might, and likely are, different than what you would choose in your family. But those are our choices, why would I want Deezer to start deciding what I can and cannot play, according to what set of algorithms and rules? Rather than limiting free speech, would it not make more sense to be aware of what happens in your household, and as the song goes...”Teach your Children Well”? The best way to battle disinformation is with proper information rather than the lack thereof. 


@TheLizard 

Perhaps it would make sense if a few examples were simply given that one would rate as explicit.

Podcasters would actually have to mark individual episodes as “not suitable for young people (explicit”) so that they can be filtered for children’s profiles. If that doesn't happen, Deezer can't actually do anything here or is dependent on information from users. I don't think anyone at Deezer listens to all the podcasts and then sets manual filters.


I’m afraid you are completely missing several points.

Firstly, ANBODY with a Deezer profile can use the search facility. This means they can potentially access inappropriate content, on purpose or otherwise.

Secondly, porn is not free speech.

Thirdly, my son was innocently listening to comedy podcasts for young teenagers, as he often does, when a very adult theme came through. Despite the filter. I trust my son enough to not go looking for this and I know he is moreover a little shocked to hear such content.

Fourthly, I AM AWARE of what is going on in my household. Thus my alarm, my research as to what content I could access, and then to my question on this forum!

Finally, teaching your kids (or grandkids) well is great, but naivety is not.  Too many parents take this approach and all too many end up seeking out inappropriate content because they are curious, and find it more shocking than what they had imagined. Certain people are also allegedly using “music” streaming sites to groom children. So I’ll take the route of being cautious and trying to protect my children thanks.


E0xc815: You are absolutely correct that there is no policing or filtering of podcasts. The example of having an adult joke in a podcast that was perhaps “forgivable’ but podcasts that are explicitly about porn (try searching with a few “adult’ keywords and you’ll find some) I find shocking.

It’s perhaps because these music streaming sites have expanded their content too much. For my children I would prefer to have quite simply a music streaming service. I’ve told my son to not listen to any podcasts without checking with me first, but even then I will have to listen to whole thing first. Not ideal.

The problem is that Deezer (and Spotify, Amazon etc.) give the possibility to filter for child friendly content but it doesn’t work. So maybe they should either not offer the filter, put warnings on it when you select it, or diasble podcasts for under 18s.


Hi @TheLizard thanks for reaching out and big thanks for your help @TheLizard @E0xc815.

Unfortunately, Deezer doesn’t have an immediate control of all podcast that are submitted in the platform as this is a free service that we offer to the podcasters that want to have their podcasts on Deezer.

There are rules that need to be respected according our terms and conditions and we are always hearing feedbacks from our users, when something breach those conditions. 

Can be the cover art or the content of the podcast.

Podcaster have a setting in the RSS Feed to tag if the podcast is explicit or not, we can override this tag if we consider appropriate to do it.

To address this promptly, as suggested by our user @E0xc815, could you please provide some links of podcast that should be classified as Explicit?

Thank you for bringing this to our attention.


This is an old post but I feel the need to add the same concerns regarding ‘podcasts that are submitted to your platform’ you should have control over that content @Leonídia.Deezer . I’ve been researching for an alternative to Spotify since there was so much inappropriate content on there that my 13 and 14 year old children could access and I find Deezer is dissapointingly exactly the same.  I have the explicit filter ticked yet I can still see and access multiple asmr podcasts with ‘porn’ and ‘erotica’ content, this is totally unacceptable for a platform this is not strictly over 18. Just one example of many is this one:
https://deezer.page.link/Ubuv31TyBcHeoWEC9

I need a ‘music’ platform which my children can use for listening to music. My daughter also listens to ASMR to get to sleep. They are both neurodivergent and music and audible sounds are one of the best tools they use to regulate and relax. 

To you plan to rectify this in any way? An area that is stricly over 18 perhaps?


Hi @lisaelliott2829 could you please confirm that you have activated both “kid profile” and “do not recommend explicit content” activated in your children accounts?
Thanks


@Jaime.Deezer please explain how I can add a ‘kid profile’ to my account? Isn’t this for under 12’s? They are 13 and 14 so they are a little too old for kids content but they still need some restrictions around what they are able to listen to.

Yes I have ‘do not recommend explicit content’. At the moment I am on your free trial while I check out everything.


I understand and I agree that 13 and 14 is too old for kids profile. 
I’ll raise the issue with the music team in order to investigate why that ASMR content can still be played/found in an account that has the “do not recommend explicit content” activated.
All the tracks on the example you sent me are marked as explicit though.
Thanks


@Jaime.Deezer please do. Until then I won't be allowing my terns to use your platform, we are going to be using Apple Music for now.


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