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Answered

why don't i get a notification?


I don't get notified of the new songs and albums of my favorite artist.
all my settings are good, even on the phone. Email is also on, it doesn't come either.

Best answer by Yula

Hey there @dee_dirk and @pauluszlevi,

this is something that is going to be worked on very soon. 

For the time being there is a sort of filtering on the notifications, 

so you only receive the notification of releases of “smaller” artists, since the other releases are already being pushed on the home page. 

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9 replies

Yula
Moderator
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  • Moderator
  • 3225 replies
  • June 14, 2022

Hey @pauluszlevi

can you send me a screenshot of your latest notifications? 

And the artist release you were expecting to see please? 


  • Author
  • Runaway Baby
  • 1 reply
  • June 14, 2022
Yula wrote:

Hey @pauluszlevi

can you send me a screenshot of your latest notifications? 

And the artist release you were expecting to see please? 

e.g
Media not available

 

but I don't get anything marked as a favorite.

  • 0 replies
  • June 14, 2022

@Yula 

I have the problem too, like @pauluszlevi.
I haven't received any notifications about new releases from artists that I have in my favorites for a month.
Just sharing playlists or albums from users I follow works.

 


Yula
Moderator
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  • Moderator
  • 3225 replies
  • Answer
  • June 20, 2022

Hey there @dee_dirk and @pauluszlevi,

this is something that is going to be worked on very soon. 

For the time being there is a sort of filtering on the notifications, 

so you only receive the notification of releases of “smaller” artists, since the other releases are already being pushed on the home page. 


  • Tiny Dancer
  • 1 reply
  • August 5, 2022

Just adding that I’m not getting any notifications on iOS and Android. All settings look good.


Hi, I know this is has already been answered, but just to add my voice to this thread: It’s quite frustrating to use the Deezer notifications knowing that they are hit or miss. Until I found this page I believed that my app had a bug. I would love to know about every single release of my favourite artists, especially since these are non-invasive notifications.

In any case, thanks for the great app!


awesomemac
Deezer Legend
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  • Deezer Legend
  • 1600 replies
  • January 4, 2024

Yes, I’m afraid that this is still the same. No notifications here.


  • Runaway Baby
  • 3 replies
  • March 11, 2024

I don't get any notifications for my saved podcasts. All settings checked multiple times on phone and app. Very frustrating 😡


Jaime.Deezer
Community Manager
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  • Community Manager
  • 5234 replies
  • March 12, 2024

Hey @Rory Kelly please contact our Deezer Support Team and one of our agents will check in our system and verify if we have the correct email, and help with your request.
Apologies for the inconvenience