Guitar Hero

Switching between the profiles of a family account on any hardware (Sonos, HEOS, SoundTouch, ...)

Forum|Forum|7 years ago
January 10, 2019
13 replies
893 views

Hello dear DEEZER developers,

We are now writing the year 2019.

You still haven't made it possible to switch between the profiles of a family account on external hardware. No, it's not a hardware manufacturer's fault, it's your crippled API the hardware accesses. In my opinion this is a basic function if you already offer multiaccounts. Where is the point of only being able to access the master account?

Why do your competitors manage to make this possible? Why can't you finally develop your API further?

Unfortunately, as a customer, I never had the feeling that the functionality of DEEZER had grown, or that someone in your company was taking care of the further development of basic functions.
Just a pity that you don't use your full potential or don't want to use it for cost reasons.

So let's be clear: When will it be possible to switch between the profiles of a family account on external hardware (e.g. Sonos, HEOS, SoundTouch, ...)?

Thank you for a hopefully informative answer.

Show previous replies

M

Myroslav Kuzko

Roadie

maybe try to contact some engineering team for that issue? for example Embrox. They are not only software, but hardware engineering company too. Good luck!

S

stephenvdm

Guitar Hero

Or I don't quite understand what the problem is, but at home I use a Deezer Family subscription (6 users), and all family members can use their own Deezer login - linked to their own HEOS login - to play their own music (lists) on all 13 HEOS supported devices I own.

When I log in to the Deezer website myself, I - as the main user - am given the option to choose 1 of the 6 profiles that are under my Family subscription.

Importantly, though, I have deliberately chosen to create separate logins (independent accounts) for all Deezer users within my Family subscription. This is because the above will not work if you choose additional profiles within your existing Deezer account (with Family subscription) instead of separate accounts (own login address + password). As long as you associate a unique Deezer account with a unique HEOS account, each family member can associate the specific Deezer account with his/her own HEOS account.

Furthermore, I created a ‘Favorite Playlist’ for each family member in their own Deezer account, and I did NOT set it to ‘Private’, so that their lists are also visible for the other family members. This way we can see and play each other's (shared) playlists on all devices in the house that have the Deezer app and/or HEOS app installed.

To set all this up properly, it might be useful to first clear the cache of your internet browser, otherwise Deezer wants to automatically log in with the credentials that you are already using for your own account. For HEOS, you can easily create a new account in the HEOS app.

But if I really want to see my family members’ entire accounts in the Deezer app on my smartphone, I have to log out first and then log in again with their credentials. And if that is what is meant here, then it is indeed strange that it cannot be easier (after all, via the Deezer website I first get the question which profile to use). And if I am logged in with their credentials, and I then go to the HEOS app, it will remain linked to my own account, unless I also log out and log in again with their credentials.