Skip to main content

Songs Suddently blacked out


Hello,

I have this playlist from a long time and suddenly songs greyed out or blacked out!

 

can you explain the problem?

 

8 replies

Nina Nebo
Deezer Legend
Forum|alt.badge.img+13
  • Deezer Legend
  • 5003 replies
  • October 3, 2023

Hi @Abdulazizi !

They greyed because for some reason is removed from Deezer .

 

here is link about this

 


  • Author
  • Runaway Baby
  • 2 replies
  • October 3, 2023

The folder for the album was deleted but now it’s available and when I enter the album it says no internet connection. 
 
what does that mean?


Nina Nebo
Deezer Legend
Forum|alt.badge.img+13
  • Deezer Legend
  • 5003 replies
  • October 3, 2023

@Abdulazizi 

try Reset your WiFi

Signs that your mobile is not connected to the internet include:

  • The Deezer app displays the "You're not connected to the internet" notification and/or a banner message reading "Deezer is offline"
  • Nothing happens when you tap the Play button
  • Tracks are greyed out

Before you do anything else, try resetting your mobile's WiFi:

  1. Turn off the app
  2. Turn off your WiFi
  3. Wait for about two minutes
  4. Restart your phone
  5. Enable WiFi
  6. Open the app

  • Author
  • Runaway Baby
  • 2 replies
  • October 3, 2023

It didn’t work.

this is so disappointing for me. 

Anyways thanks for the suggestions.
Maybe I”ll cancel my subscription.


I have the same issue.  Nothing worked. And Deezer team failed to help. Very disappointing, I will be cancelling my subscription and switching to another app.


Jaime.Deezer
Community Manager
Forum|alt.badge.img+7
  • Community Manager
  • 5234 replies
  • July 16, 2024

HI @Ghada Al-Mahmeed could you please share a screenshot with the problem that you mentioned?
Thanks


  • Tiny Dancer
  • 1 reply
  • April 14, 2025

i am facing the same issue, definitely am not going to renew with deezer. disappointed


Alfredo.Deezer
Community Manager
Forum|alt.badge.img+6
Mehmet Gem wrote:

i am facing the same issue, definitely am not going to renew with deezer. disappointed

Hi ​@Ghada Al-Mahmeed 👋 

Unfortunately those tracks are not available right now in your country, I am afraid…

We hope that the artist/record make them available for Turkey again soon 🙏 

You can find out more info related to this here 

 


Reply