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Hello,

I have this playlist from a long time and suddenly songs greyed out or blacked out!

 

can you explain the problem?

 

Hi @Abdulazizi !

They greyed because for some reason is removed from Deezer .

 

here is link about this

 


The folder for the album was deleted but now it’s available and when I enter the album it says no internet connection. 
 
what does that mean?


@Abdulazizi 

try Reset your WiFi

Signs that your mobile is not connected to the internet include:

  • The Deezer app displays the "You're not connected to the internet" notification and/or a banner message reading "Deezer is offline"
  • Nothing happens when you tap the Play button
  • Tracks are greyed out

Before you do anything else, try resetting your mobile's WiFi:

  1. Turn off the app
  2. Turn off your WiFi
  3. Wait for about two minutes
  4. Restart your phone
  5. Enable WiFi
  6. Open the app

It didn’t work.

this is so disappointing for me. 

Anyways thanks for the suggestions.
Maybe I”ll cancel my subscription.


I have the same issue.  Nothing worked. And Deezer team failed to help. Very disappointing, I will be cancelling my subscription and switching to another app.


HI @Ghada Al-Mahmeed could you please share a screenshot with the problem that you mentioned?
Thanks


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