include

Restricted artist shown in kids profile

  • 23 February 2024
  • 3 replies
  • 38 views

Family members using a kids profile receive no search results when searching for artists which fall under child protection restrictions (e.g. the band Korn). However, in the proposal section (Favorites > Artists > + Add artist) there are no restrictions whatsoever and  proposed artists can be added to favorites from there. Once any of the “restricted” artists have been added to favorites the algorithm does the rest and more “restricted” artists are proposed. Songs with explicit lyrics can be played and the lyrics can be displayed.

Also, Google Assistant can be used to bypass restricted search terms. E.g. ask Google Assistant to “play Korn in Deezer” on a kids phone running Google Family Link and a kids profile of Deezer. 

This is a major design flaw in child protection and must be fixed immediately.

 

 


3 replies

Video showing issue uploaded

No, my request is not answered. I inadvertently hit the checkmark in my own post and cannot undo it. Seriously considering switching over to Spotify.

Userlevel 7
Badge +5

Hi @Jan vdB, sorry to hear that you're having this kind of issue.

I've escalated your concern to our technical team, and I'll keep you updated as soon as I receive more information.

Apologize for any inconvenience this may have caused.

Reply