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Guitar Hero
January 17, 2018
Answered

Repetitive "Shuffle my music" // keeps playing the same songs

  • January 17, 2018
  • 159 replies
  • 10156 views
I used to use FLOW all the time, but it played the same music over and over, sometimes one song would play twice in 15 minutes. When I recently discovered "Shuffle My Music" I was happy because I could see what was going to be played and it wouldn't repeat anything (at least not for the 50 songs of the playlist). However, "Shuffle My Music" still suffers from issues FLOW had, namely only playing one or two specific songs from favourite artists and playing the same songs every time. If I pressed "Shuffle My Music" multiple times you can be sure that 80% of the songs in any playlist would be in every other playlist.
So, my question: how do I fix My Music? How do I get FLOW or "Shuffle My Music" to have variety? How do I get more than one song from an artist (no matter how many albums and songs they may have) to play?
Best answer by Pia.Deezer

Hi @timh we are very sorry that the “Shuffle my Music” feature algorithm is not perfect yet. I can assure you that the feedback has been passed on to the product team several times. They had to focus on other features but I just asked for you again and will let you know as soon as have more info.

In the meantime, I highly recommend that you simply shuffle your favourites, listen to your Flow, listen to the new playlist Top 2019 :wink: or shuffle your own playlists on other days for more variety. 

159 replies

Hitmaker
April 16, 2019
It seems like it was fixed in 6.0.10.146!
Testing for two days now and every time i hit "shuffle my music" it starts playing different songs.

This is awesome, thanks Deezer team!
Flo.Deezer
Ultimate Superstar
Ultimate Superstar
April 17, 2019
Hi @ymns3321 could you try to clear the cache? This used to be an issue, but users did not complain about this anymore.
Roadie
May 21, 2019
When my deezer app is running on shuffle mode it will not cycle through my entire catalog. I reached out to them and they gave me a robotic response to look at a link and if anything the link shows that even with the free app it should run through your favorite tracks. I went on a 5 hour drive 2 days ago and it would only play certain tracks and repeated some. I have gone so far as to delete the first tracks to try and force the app to play newer selections. It really frustrating. It almost seems like a ploy to get me to upgrade? Any one else have this issue?
Flo.Deezer
Ultimate Superstar
Ultimate Superstar
May 23, 2019
HI @Uhland sorry for the late reply. Have you tried to clear the cache? We used to have other users complaining about this, but it was supposed to be fixed. Which version of the app do you have installed?
Hitmaker
October 9, 2019
HI @Uhland sorry for the late reply. Have you tried to clear the cache? We used to have other users complaining about this, but it was supposed to be fixed. Which version of the app do you have installed?
Hello, I am on the latest version on a huawei p30 pro the the queue is exactly the same. I had to clear the cache, force the app to close and turn off my phone to get a new queue. but then, the new queue is repeating itself

for a "random" option, it is quite frustrating

Thank you
Rafael.
Ultimate Superstar
Ultimate Superstar
October 11, 2019
Hi there, it's just how it works! Our devs are aware of it and hopefully it will be changed soon! 😉
Roadie
December 2, 2019

The response should be ‘its just how our app DOESN’T work’.  People have been formally and informally complaining of this for over a year with zero response. It’s among many Deezer “features” like random massive volume swings (useless leveling) or countless ‘live only’ or ‘cover’ versions of songs instead of original artist high quality studio recordings. Only the handful of folks at Deezer seem to have trouble understanding why the rest of the world finds these issues problematic with streaming music services. 

Pia.Deezer
Ultimate Superstar
Ultimate Superstar
December 4, 2019

Hi @timh we are very sorry that the “Shuffle my Music” feature algorithm is not perfect yet. I can assure you that the feedback has been passed on to the product team several times. They had to focus on other features but I just asked for you again and will let you know as soon as have more info.

In the meantime, I highly recommend that you simply shuffle your favourites, listen to your Flow, listen to the new playlist Top 2019 :wink: or shuffle your own playlists on other days for more variety. 

Guitar Hero
January 15, 2020

Hello,

Indeed, Favourites > Shuffle My Music is pretty shocking.

Even if you want to keep that broken-ish feature as is, why can't we get an additional button for unlimited, uniform distribution random play on the whole favourites library? You could even let the users (opt in for advanced features and) write/manage multiple custom shuffle rule sets (e.g. true random on my lib but without metal or classical, true random on my lib but jazz only, etc.).

NB: I’ve also noticed that there are sometimes (not hard to repro) short sequences (say, 3-5 songs) that are repeated (once) during shuffle (shuffle > (...) a b c d e f g d e f g h i j k l (...))

I get that the devs are hard at work on tricky scale/streaming problems, but you could spare a few for UX / to build some direly needed features.

Thanks

 

Rudi
Ultimate Superstar
Ultimate Superstar
January 16, 2020

Hi there @marc.perrin 

Thank you for your constructive feedback - I'll be passing it on to our devs. In the meantime, I suggest you checking our ideation forum here :thumbsup_tone2: