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donnamarie1
One Hit Wonder
September 27, 2025
Answered

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  • September 27, 2025
  • 5 replies
  • 46 views

Why does my deezer keep saying fail to load and not play music when I ha e a signal and wifi

    Best answer by awesomemac

    Hi ​@donnamarie1,

    Can you please tell us more?

    • What are you using? Android, iOS, PC or Mac?
    • And what did you try?
    • Try the troubleshooting pages:

    Problems With Playing Music On Mobile – Deezer Support

    5 replies

    awesomemac
    Superuser
    awesomemacAnswer
    Superuser
    September 27, 2025

    Hi ​@donnamarie1,

    Can you please tell us more?

    • What are you using? Android, iOS, PC or Mac?
    • And what did you try?
    • Try the troubleshooting pages:

    Problems With Playing Music On Mobile – Deezer Support

      archaic_email
      Hitmaker
      archaic_email
      Hitmaker
      September 28, 2025

      Are you using any proxy or ad blocker? There can be interferences with the player if enabled. 

        One Hit Wonder
        donnamarie1Author
        One Hit Wonder
        October 10, 2025

        Android 

        I have cleared the cache but still happens 

        Jaime.Deezer
        Community Manager
        Jaime.Deezer
        Community Manager
        October 11, 2025

        Have you tried to reinstall the app?
        Thanks

        One Hit Wonder
        donnamarie1Author
        One Hit Wonder
        October 29, 2025

        No I will do that. Thank you

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