Skip to main content
Answered

reload

  • September 27, 2025
  • 5 replies
  • 26 views
D
One Hit Wonder

Why does my deezer keep saying fail to load and not play music when I ha e a signal and wifi

Best answer by awesomemac

Hi ​@donnamarie1,

Can you please tell us more?

  • What are you using? Android, iOS, PC or Mac?
  • And what did you try?
  • Try the troubleshooting pages:

Problems With Playing Music On Mobile – Deezer Support

    5 replies

    awesomemac
    Superuser
    Forum|alt.badge.img+6
    • awesomemac
    • Superuser
    • 2047 replies
    • Answer
    • September 27, 2025

    Hi ​@donnamarie1,

    Can you please tell us more?

    • What are you using? Android, iOS, PC or Mac?
    • And what did you try?
    • Try the troubleshooting pages:

    Problems With Playing Music On Mobile – Deezer Support

    archaic_email
    Hitmaker
    Forum|alt.badge.img+3
    • archaic_email
    • Hitmaker
    • 107 replies
    • September 28, 2025

    Are you using any proxy or ad blocker? There can be interferences with the player if enabled. 

    D
    One Hit Wonder
    • donnamarie1
    • Author
    • One Hit Wonder
    • 2 replies
    • October 10, 2025

    Android 

    I have cleared the cache but still happens 

    Jaime.Deezer
    Community Manager
    Forum|alt.badge.img+7
    • Jaime.Deezer
    • Community Manager
    • 5517 replies
    • October 11, 2025

    Have you tried to reinstall the app?
    Thanks

    D
    One Hit Wonder
    • donnamarie1
    • Author
    • One Hit Wonder
    • 2 replies
    • October 29, 2025

    No I will do that. Thank you


    TERMS OF USE DEEZER COMMUNITY SITEAccessibility statement