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random/ shuffle

  • August 6, 2025
  • 8 replies
  • 31 views

The random/ shuffle feature seems to have stopped working, it just plays the the tracks in order which isn't very random. If you hit the random button it just pauses the track then restarts when you hit it again.

8 replies

Alfredo.Deezer
Community Manager
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  • Community Manager
  • August 13, 2025

Hey ​@duffle !

I would suggest you to clear the cache on your Deezer app and also increase the smart cache on the app 😁

That will help to solve the problem 😎

Let us know how it goes, please!


  • Author
  • Guitar Hero
  • August 13, 2025

I would if I knew what you're on about. 


  • Author
  • Guitar Hero
  • August 14, 2025

OK, I've tried both of those and it made no difference. I've tried uninstalling and re installing and all that did was turn my playlist upside down. 


Alfredo.Deezer
Community Manager
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  • Community Manager
  • August 14, 2025

OK, I've tried both of those and it made no difference. I've tried uninstalling and re installing and all that did was turn my playlist upside down. 

@duffle 👋 

Have you checked if you have the latest version of the app installed on your device? 👀


  • Author
  • Guitar Hero
  • August 14, 2025

Wouldn't i get the latest version when re installed it ?


Alfredo.Deezer
Community Manager
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  • Community Manager
  • August 14, 2025

@duffle 

Can you share a screenshot of the app when you are playing the track and the shuffle button is ‘activated’, please?

Also, can you let us know what device you are using for the Deezer app and the version of your Android/iOS software installed in your device.

Thanks! 😁


  • Author
  • Guitar Hero
  • August 15, 2025

Sorted now.

Thanks for the help. 

 


Alfredo.Deezer
Community Manager
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  • Community Manager
  • August 16, 2025

Sorted now.

Thanks for the help. 

 

That’s great! ​@duffle 😎