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One Hit Wonder
Laureen
One Hit Wonder
March 16, 2020
Answered

Normalise volume does not work for ads on Deezer

  • March 16, 2020
  • 15 replies
  • 488 views

Hello,

I'm really not happy about losing audition each time you play an advert. No need to put it 80% louder than the music. If I can hear the music, I can hear the ad... So would you please keep the same volume of sound?

Note: I have the feature “Normalize audio” activated, I’m on Mac and I can assure you that it does not work and that my ears do not enjoy it. Any solution to help me? 

Thanks

    Best answer by Pia.Deezer

    Hi @Laureen no worries at all - this happens sometimes. Could you please always put the volume of Deezer in your Chrome browser to the absolute maximum and then only change the volume of your laptop. All Ads should then be the same volume as the music :wink:

    15 replies

    Show previous replies
    Roadie
    Lutafistacious
    Roadie
    February 28, 2024

    Solution: Turn “normalize volume” OFF and adjust your playback volume to match the loudest songs that come up. This way when ads come on, they won’t blast your ears off. This is still a failure on part of the Deezer developers because it renders the “normalize volume” function useless, but hey, whatever it takes...

    Leonídia.Deezer
    Community Manager
    Leonídia.Deezer
    Community Manager
    February 29, 2024

    Hi @Lutafistacious, thank you for your feedback and for sharing the workaround.

    I've already forwarded your information to our team.

    We truly appreciate your feedback.

    One Hit Wonder
    PearlTheGirl
    One Hit Wonder
    June 11, 2024

    Having pop up ads that are twice as loud as anything else I’m listening to is annoying and intrusive. Do better. 

    GropplerZorn
    Superuser
    GropplerZorn
    Superuser
    June 11, 2024

    Having pop up ads that are twice as loud as anything else I’m listening to is annoying and intrusive. Do better. 

    Hello there @PearlTheGirl 

    Yula addressed this a couple replies above. Deezer can’t adjust the volume of the ads that are delivered to them.

    I can tell you of a sure-fire solution though: Deezer Premium. I’ve never once heard an ad.

    Deezer Legend
      Roadie
      BaliBalo
      Roadie
      July 16, 2024

      Deezer can’t adjust the volume of the ads that are delivered to them.

      Of course they can. They can have a moderation team (which they should already have to make sure there are no illegal ads), making sure the ads are following a defined convention. They can also use some script to detect the peak audio loudness and normalize it when receiving the audio file and storing it on their server.

       

      Also, the site completely prevents you from adjusting the volume or even pausing the playback while an ad is playing, which is terrible UX especially when some of the ads are so loud and playing at full volume.

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