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Issue with Deezer Plugin on Alexa Playing Songs in Same Sequential Order

  • 22 July 2023
  • 4 replies
  • 52 views
D
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Hello Deezer Community,

I am writing to draw your attention to a persistent issue I have been experiencing with the Deezer plugin on my Alexa device.

Every time I instruct Alexa to play my playlist on Deezer, it seems to play the songs in the exact same order. As a result, I am continually hearing the same songs in the same sequence each time I make a request. The lack of variety and randomness takes away from the listening experience and the joy of rediscovering songs in my playlist.

I have confirmed that my Deezer settings are not set to play songs in the same sequence every time. As such, I suspect this could be a bug or a glitch in the integration between Deezer and Alexa. This problem persists even after restarting my Alexa device and updating it to the latest software version.

Has anyone else encountered this issue, and if so, have you found a solution?

Additionally, I would greatly appreciate if the Deezer tech support team could look into this problem and perhaps provide a fix in the next update. Thank you for your attention and I look forward to hearing back from you soon.

Kind Regards, Ariel

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Best answer by jirikovoego 22 July 2023, 18:42

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4 replies

GropplerZorn
Rank
Userlevel 7
Badge +17

hi @Devulsky 

have you tried this sequence?

“Alexa, play my playlist <playlist name>”

“Alexa, shuffle mode.”

 

G
jirikovoego
Rank
Userlevel 4
Badge +3

hi @Devulsky 

have you tried this sequence?

“Alexa, play my playlist <playlist name>”

“Alexa, shuffle mode.”

 

This command works for me.

D
Rank

Hello,

Thank you for the helpful and direct response. I've tested the sequence you suggested and it indeed resolved the issue I was facing. The diversity in the songs being played now has significantly enhanced my music listening experience.

I'd like to point out that had this sequence been included in the skill's documentation, I probably would have solved this issue much quicker. I believe it would be very beneficial for other users as well if such information was clearly documented.

Thank you once again for your assistance and I hope that my suggestion would be considered to further enhance the documentation and user support.

Kind Regards, Ariel.

GropplerZorn
Rank
Userlevel 7
Badge +17

hey @Devulsky 

you are most welcome, glad i could help.

if you are feeling bold, you can also combine the request into a single command, 

“Alexa, play my playlist <playlist name> in shuffle mode.”

 

G

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