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One Hit Wonder
Banjicoker
One Hit Wonder
Nov 28, 2022 10:22 PM UTC

i cant downloaded

I have try everything but songs don’t seem to be downloading it is really frustrating 

    5 replies

    Anonymous
    Nov 29, 2022 7:28 AM UTC

    Hey @Banjicoker 

    What device are you using?

    One Hit Wonder
    BanjicokerAuthor
    One Hit Wonder
    Nov 29, 2022 8:08 AM UTC

    iPhone 7

    Anonymous
    Nov 29, 2022 8:14 AM UTC

    @Banjicoker

    Did you book a subscription?
    Have you checked Data & Storage to see if there is any storage available?
    Have downloads worked so far?
    Which version of the deezer app is installed? (-> Settings -> About)

    One Hit Wonder
    BanjicokerAuthor
    One Hit Wonder
    Nov 29, 2022 9:03 AM UTC

    I have a premium subscription 

    I have checked and I do have space 

    downloads used to work before, it just started all of a sudden  I even deleted and re download my Deezer it still isn’t downloading 

     

    the version of Deezer I use is 9.28.0.2

    Yula
    Deezer Staff
    Yula
    Deezer Staff
    Nov 30, 2022 9:48 AM UTC

    What happens @Banjicoker, do you receive an error message? 
    Can you send us a screenshot? 

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