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High sound when turning off

  • October 5, 2024
  • 1 reply
  • 7 views

Hi, what happened that now everything I turn off my listening the last song playing sounds VERY loud, a couple of seconds, but enough to be annoying. This is a new and unfortunate feature. It also happens when changing albums. Please, fix it/stop it... It makes the listening not nice.

Best answer by Nina Nebo

 

Hi @Ojodetimbre !

We need to know on which device is problem persist  !

 

From Deezer help center:

When it comes to technical difficulties on mobile device try turning your phone off and on again. It's also worth logging out and logging back in to your account because this can help solve the majority of connection problems.
It may be that you need to reset your WiFi, reboot your device or uninstall and reinstall the app. 

 

https://support.deezer.com/hc/en-gb/sections/201220351-Troubleshooting

 

or contact Deezer support / Chat

https://support.deezer.com/hc/en-gb/requests/new?ticket_form_id=360000057789

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Nina Nebo
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  • Deezer Legend
  • 5437 replies
  • Answer
  • October 5, 2024

 

Hi @Ojodetimbre !

We need to know on which device is problem persist  !

 

From Deezer help center:

When it comes to technical difficulties on mobile device try turning your phone off and on again. It's also worth logging out and logging back in to your account because this can help solve the majority of connection problems.
It may be that you need to reset your WiFi, reboot your device or uninstall and reinstall the app. 

 

https://support.deezer.com/hc/en-gb/sections/201220351-Troubleshooting

 

or contact Deezer support / Chat

https://support.deezer.com/hc/en-gb/requests/new?ticket_form_id=360000057789


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