[FEEDBACK] What do you think of "Flow"?

Hi @Beee, thanks for your message!

Just so you know, if you can see Flow on your phone, you should also be able to see it on your desktop.

Make sure you've got the latest version of the Deezer desktop app installed - it's 5.30.570.

 

I find the selections of genres rather limited.  I would like to be able to select the genres that appear for selection.  I’m never going to select rap or edm or pop but I’d certainly click on folk, alt-country, blues, world, indie maybe…?

As far as I know, the six shown genres depend on your recent listening history, so you should maybe play some artists and albums from the genres you want to see there.

For some reason, although I consistently  ‘do not recommend’ ANY Christmas tracks (they grate on my nerves!) Deezer Flow continues to think the Christmas songs are what I want  to hear! Just STOP! 

Flow is pretty good and is at the beginning of learning, but as we don’t seem to be able to get rid of a particular genre - like Christmas music - I would have thought Flow would have learnt from all the times I have got rid of these really annoying tunes! 

Never use it. Not interested in an Ai suggesting stuff. Thanks.

Flow is awesome. Back skip/repeat would be fantastic. 

Flow сломан , рекомендации плохие и включает артистов и близко не похожих на которых подписан 

Hi @Rodymar thanks for your feedback.

Some user already shared the same experience that you described and our teams are working to improve Flow around your feedback. 

Our teams have done a lot of research around it, we had a testing group here in the community about it. 

There have been improvement and Flow should not repeat as much as it used to. If it still does I would recommend feeding your algorithm more, listening to albums and playlists you like, 

adding songs to your favourites and more artists too. 

When the Flow or track Mix starts repeating itself, have you tried clicking on the angry face and using the directions there? 
That will help too!

More improvement around Flow are coming very soon! 

Also there is this very interesting article that help understand Flow and track Mixes more: 

https://deezer.io/how-deezer-built-the-first-emotional-ai-a2ad1ffc7294

I've been using Deezer since they introduced the new Flow wheel, but I'm having a little issue. You see, I love listening to different genres, but it seems like none of them are showing up in the new genre flow wheel. Do you have any suggestions on what I can do about this?

Hi @Mr. Jahrami, thank you for reaching out.

I tested on my phone, and the genre flow wheel appears for me, working well.

It seems this issue might be related to your device, so I'd like to suggest the following steps:

1. If you are using the battery saving mode on your device, turn it off while performing this test.
2. Open the Deezer app ➡ Gearwheel in the top right corner ➡ Data and storage ➡ Clear all.
3. Stay on the Data and storage page, and under Smart Cache, slide the marker to the left until it reaches 32MB, then slide it to the right until it reaches 2GB (you can move it up to 10GB if your device has that much storage).
4. Tap again on the Gearwheel in the top right corner ➡ Log out at the bottom of the page.
5. Turn off your device for a few seconds, then turn it back on.
6. Log in to Deezer with your email and password.
7. Stream a few songs and navigate in the app.

Additionally, if you could provide a screenshot of the Deezer app with the option "Data and storage" and record a video showing the step-by-step process you're following, it would be very helpful in understanding the problem