Error: Upgrade Required Deezer:96895804

I have had over a month of horrible service from Deezer with my BluOs.  It usually doesn’t work at all.  Or, if it works it plays music for 3 seconds followed by a silent gap of 4-5 seconds.  After telling me that the problem is BluOs, but finding out it was not, Deezer admitted to a bug.  I get the message in the title when I try to play music.  I’ve logged in and out of Deezer and BluOs as well as rebooted my entire internet system so many times I’ve lost count.  Unfortunately my paid subscription is for months to come, and Deezer refuses to compensate.  All I want to to listen to music, but instead I am paying for service which I am not receiving.  Anyone have any suggestions?