Hi @manuel.na82, sorry to hear you’re having such a tough time with the app!

I appreciate you going through all those troubleshooting steps already.

Would you be able to send a quick video showing the issue?

This could help us pinpoint what’s going wrong and hopefully get it sorted out for you faster.

Let me know if you’re able to do this, and thanks for your patience!

I have already sent the videos to the original ticket to Deezer Support via email.

Thanks, but not response yet.

Hi @manuel.na82, I looked into it, but I couldn’t find any support ticket linked to the email ma**** @ gmail.com.

Could you please double-check the email address you used when contacting support? That way, I can make sure to follow up on your issue.

I hope we can resolve this soon!

Note: Please don’t share personal information here, such as your email, phone number, etc.

@Leonídia.Deezer  Yes, that’s my email and this is the ticket 7768961.

Hello @manuel.na82 I have checked and it seems your case was escalated to the Hardware team.

Nevertheless, you can send some additional information to help understanding what is happening:

• Open Deezer gearwheel in the top right Data and storage and take a screenshot of the whole page
• Do you have SD card installed?
• Have you tested in a different mobile device?

Please share these information's in the ticket 7768961.

Come on guys, again the same questions? Please check my messages in the ticket.

Hi @manuel.na82, I totally get your concern!

I’ve checked the ticket, and it seems like the information I was asking for hasn't been answered yet.

I apologize for the back-and-forth, but I'll do my best to help get everything sorted out as soon as possible.

Thanks for your patience!

Mi10 does no support external sd cards, so only internal memory.

... sorry, it is in Spanish.

I don't have other mobile devices, in a laptop using the web browser and the windows app and webos app in a smart tv no problem. Using the same wifi.

Other users have the same issue in android, just check google.