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aptric
Guitar Hero
January 26, 2023

deezer only downloading in HiFi

  • January 26, 2023
  • 9 replies
  • 200 views

So, some short background.. I very often dont have WiFi available so I've taken full advantage of the download playlist option. Now recently I received a warning message from my device that I was running out of available space, considering I have a 256gb device, that was concerning so upon investigation, realised it was because Deezer has ONLY been downloading tracks on HIFI quality. I reviewed all my settings and it's not set to HIFI quality download at all nor has it ever. I've deleted the app, reinstalled it, adjusted all settings and attempted to redownload a test playlist. Its still downloading tracks on HIFI quality despite being set to standard and basic.

Help 🥺... Please.. can anyone tell me what to do?

    Pinned Reply By Johnathan.Deezer

    Hi @aptric!

    Thanks for your help guys @Noam Asulin @dee_dirk @GropplerZorn really appreciate it! 👊🏼

    That’s something our developers are checking. 🙌🏽

    For now, double check this article, we suggest to use standard for the time being as then it shouldn’t jump to HiFi, but if it does then please contact Customer Care tea they will check your account to try to find more info about that.🕵🏼

    Take care.

    9 replies

    GropplerZorn
    Superuser
    GropplerZorn
    Superuser
    January 26, 2023

    Hello there @aptric 

    What device and OS are you on? I’m reaching out to some folks to see if we can get you an answer.

    Deezer Legend
      Guitar Hero
      aptricAuthor
      Guitar Hero
      January 26, 2023

      Redmi note 10 pro, android 12

      Thanks, any help is appreciated 🙏 

      Noam Asulin
      Superuser
      Noam Asulin
      Bezi since 2017
      January 27, 2023

      Redmi note 10 pro, android 12

      Thanks, any help is appreciated 🙏 

       

      Hi. 

      Based on my friend @GropplerZorn request I have checked on my device as well and didn't have this issue. The downloaded data is in standard quality and not HIFI.

       

      I use Xiaomi Redmi note 8 Pro

      Android 11

      Deezer version is 7.0.22.1, beta 

      (He/Him) .Please be aware I'm not Deezer employee. I'm a proud Musicholic !
      Anonymous
      January 29, 2023

      Maybe @aptric should tell us which version of the deezer app is installed. Everything else leads to nothing.

        Guitar Hero
        aptricAuthor
        Guitar Hero
        February 2, 2023

        Thanks for helping! 7.0.25.75

          Anonymous
          February 2, 2023

          @aptric 

          You probably mean 7.0.21.75, right?

            Guitar Hero
            aptricAuthor
            Guitar Hero
            February 3, 2023

            Yes typo,  sorry 😅

              Johnathan.Deezer
              Ultimate Superstar
              Johnathan.Deezer
              Ultimate Superstar
              February 22, 2023

              Hi @aptric!

              Thanks for your help guys @Noam Asulin @dee_dirk @GropplerZorn really appreciate it! 👊🏼

              That’s something our developers are checking. 🙌🏽

              For now, double check this article, we suggest to use standard for the time being as then it shouldn’t jump to HiFi, but if it does then please contact Customer Care tea they will check your account to try to find more info about that.🕵🏼

              Take care.

              JohnathanF
                Guitar Hero
                aptricAuthor
                Guitar Hero
                February 25, 2023

                Thank you all

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