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One Hit Wonder
Chanchuyo
One Hit Wonder
Dec 25, 2022 7:18 AM UTC
Answered

Deezer doesn't show me Hi-Fi sound option with my premium plan.

Hello everyone. I just bought the premium plan on deezer which is supposed to include Hi-Fi sound, but in settings deezer only shows three options: basic, standard and HQ. Hifi is not there.
I have already contacted support but they do not offer me a solution, how can I solve the problem?

    bluezzbastardzz
    bluezzbastardzzAnswer
    Superuser
    Dec 26, 2022 8:52 AM UTC

    It may depend on your location, the new Premium tier including HiFi streaming is not rolled out to all countries yet, as far as I know.

    ZZee ya, Hans-Jürgen (Bluezz Bastardzz and Indigo Rocks, live album on Deezer, last.fm/user/hjbardenhagen)
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    2 replies

    bluezzbastardzz
    Superuser
    bluezzbastardzzAnswer
    Superuser
    Dec 26, 2022 8:52 AM UTC

    It may depend on your location, the new Premium tier including HiFi streaming is not rolled out to all countries yet, as far as I know.

    ZZee ya, Hans-Jürgen (Bluezz Bastardzz and Indigo Rocks, live album on Deezer, last.fm/user/hjbardenhagen)
      Johnathan.Deezer
      Ultimate Superstar
      Johnathan.Deezer
      Ultimate Superstar
      Dec 27, 2022 9:56 AM UTC

      Hello @Chanchuyo! 

      That’s strange, what is the answer you received from our Customer Care team? 🤔

      As ​​​@bluezzbastardzz said, it depends of your country if it’s already with our new plan Premium + HiFi included or if your country still without it. 😕

      Please, let me know anything. 

      JohnathanF
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