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Guitar Hero
November 19, 2024
Answered

deezer 2024

  • November 19, 2024
  • 7 replies
  • 97 views

I have been streaming 24/7. I was just given a NOT ENOUGH DATA for my 2024 review. WHY?

    Best answer by Nina Nebo

     

     

    Hi ​@ILoveHunterMetts !

    When your data is full you need clear the app's cache & data .

     

     

     

    screenshot from Deezer page

     

    link

    https://support.deezer.com/hc/en-gb/articles/115003875089-Deezer-Data-And-Smart-Cache-FAQs

    7 replies

    Nina Nebo
    Superuser
    Nina NeboAnswer
    Superuser
    November 19, 2024

     

     

    Hi ​@ILoveHunterMetts !

    When your data is full you need clear the app's cache & data .

     

     

     

    screenshot from Deezer page

     

    link

    https://support.deezer.com/hc/en-gb/articles/115003875089-Deezer-Data-And-Smart-Cache-FAQs

    💜🎧 | Why not just live in the moment, especially if it has a good beat | 🎶💜
    Guitar Hero
    November 19, 2024

    Thank you for the feedback @ninanebo this is actually the 2024 year in review. I received nothing it said I didn't stream enough but I stream 24 hours a day 7 days a week I was just wondering if anybody else experienced that

    Jaime.Deezer
    Community Manager
    Community Manager
    November 20, 2024

    @ILoveHunterMetts to experience My Deezer Year, you'll need at least 200 streams. 

    If you’re sure you’ve hit that 200-stream mark but still can’t access MDY, don’t worry! Just reach out to our support team at Deezer Support and one of our agents will check your account and help to get your MDY story.
    Thanks 

     

    Guitar Hero
    November 22, 2024

    I reached out to Deezer support and I never heard back. I guarantee I had at least 10,000 streams in 2024 but probably more. I have temporarily canceled my subscription until there is a resolution.

    Leonídia.Deezer
    Community Manager
    Community Manager
    November 23, 2024

    Hi ​@ILoveHunterMetts, I have found your contact in support and asked for feedback about your case. They’re looking into the issue.

    As soon as I get news, I will let you know.

    Guitar Hero
    November 23, 2024

    Thank you. I support a artist who has recently hit the seen & i take pride in my streaming.

    Leonídia.Deezer
    Community Manager
    Community Manager
    November 26, 2024

    Hi ​@ILoveHunterMetts! I totally get your concern, and I appreciate how much you’ve been streaming on Deezer!

    The reason you got the "Not Enough Stream " message is because your account activity didn’t show enough variety in the artists you’ve been listening to.

    To generate the MYD  review, the system looks for a mix of different artists and content being played.

    So even though you’ve been streaming a lot, if it’s mostly from the same few artists, it might not count as enough variety for the stats.

    Try mixing up your listening a bit to avoid this in the future.

    Thanks for understanding. 😊