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Constant adverts on Deezer Free

  • 2 October 2020
  • 3 replies
  • 65 views

Deezer please can you explain why there is so many Covid-19 adverts I literally hear the adverts at times 5-6 times within 20minutes. Very very annoying 😡 to the point i feel like deleting deezer altogether it is to much. I also have Spotify and i hear adverts but nowhere near as much as yourselves. I then get adverts advertising add free for £9.99 per month. It is as if you are playing ridiculous amounts of adverts especially Covid-19 ones to encourage customers to upgrade which is not good at all. We hear enough about Covid-19 on the news daily we shouldn't have it drummed into our heads more just whilst listening to music something really needs to be done about this!!!!


3 replies

Userlevel 7
Badge +7

Thank you for your feedback @Kay Kay very appreciated. 

I'll be forwarding your comments to the right teams here at Deezer. We're focused on improving our Deezer Free experience and this is an important suggestion to take on board :thumbsup_tone2:

me and my friend used to share an account, due to recent poverty we have had to cancel until things settle. I used to enjoy Deezer, however the amount of the SAME advert playing between EVERY track, is absolutely appalling.  I've gone from loving your brand to now detesting it. so congratulations on Your customer conversion. Working in a phone shop and being trained to recommend brands and services to customer. I can assure you, i will never have a good thing to say about your brand purely based upon the torture you place upon your potential customer base and those who are currently in financial hardship within the UK. i’ll be exporting my playlists over the next few weeks when i have time to NEVER return. I honestly feel that passionately about this statement, i only wish i could include a middle finger emoji in regard to your company's brand, business ethics and services. Also i have given you a 1 star rating on the google play store with a very similar feedback. Being annoyed by this for months now. its also 

Deezer please can you explain why there is so many Covid-19 adverts I literally hear the adverts at times 5-6 times within 20minutes. Very very annoying 😡 to the point i feel like deleting deezer altogether it is to much. I also have Spotify and i hear adverts but nowhere near as much as yourselves. I then get adverts advertising add free for £9.99 per month. It is as if you are playing ridiculous amounts of adverts especially Covid-19 ones to encourage customers to upgrade which is not good at all. We hear enough about Covid-19 on the news daily we shouldn't have it drummed into our heads more just whilst listening to music something really needs to be done about this!!!!

 

Thank you for your feedback @Kay Kay very appreciated. 

I'll be forwarding your comments to the right teams here at Deezer. We're focused on improving our Deezer Free experience and this is an important suggestion to take on board :thumbsup_tone2:

also two years later and this clearly wasn't addressed. 

Userlevel 7
Badge +17

Hey @John.Hancock 

Sorry to see you go, and I hope your financial situation improves.

Cheers

G

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