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Chuck mangione - feels so good not working


I’m 9:42 (full) Version of this song does not work. It automatically skips to the next track after a minute or two. If you try to fast-forward, it also skips to the next track. 

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Best answer by Tools999 14 May 2024, 15:54

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Userlevel 7
Badge +12

 

Hi @Tools999 !

 

I was play this song on my PC Deezer app ,and song don't have any issues .

 

 

On which device is the problem occurring?

 

maybe links below can help you

https://support.deezer.com/hc/en-gb/articles/115004368825-Problems-With-Playing-Music-On-Mobile

https://support.deezer.com/hc/en-gb/articles/115004370249-Problems-With-Playing-Music-On-Web

Thanks for asking. The issue I have is on the iPhone app.  No other songs besides this one - and I’ve tested it a number of times/ways.  

Userlevel 7
Badge +3

@Tools999 

I also use an iPhone.

I can confirm the problem with the song mentioned. At 01:27 / 01:28 the playback jumps to the next track, see video: https://files.catbox.moe/0icvxe.mov

Only the HiFi version is affected. All other audio qualities work flawlessly.

I agree with that.  Thank you for confirming!

Userlevel 6
Badge +3

Hello @Tools999 

We have re encoded the track to see if error can be fixed. Let us know how it goes after 24 hrs, please. 

If you are still having this issue, give us a shout so we can ask for a re delivery of the whole album.

Thanks 😀

Fixed.   You guys are terrific!
 

Hello @Tools999 

We have re encoded the track to see if error can be fixed. Let us know how it goes after 24 hrs, please. 

If you are still having this issue, give us a shout so we can ask for a re delivery of the whole album.

Thanks 😀

 

Userlevel 6
Badge +3

Hey @Tools999 

I am glad to know that the re coding worked!

Enjoy! 😁

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