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Answered

Cannot browse Artists or Albums anymore on web

  • 16 March 2024
  • 7 replies
  • 52 views
H
Rank

I am seriously re-considering my Deezer subscription. Please note that reporting this error to me takes time and it is for a service that I am paying for. Since a few days the following error appears.

How to reproduce:

  • Enter in the search field any artist, for example: "Dave Edmunds".
  • Click on the artist's name, as shown in the following figure.
     

    See the error: "An error occurred, please try again later."
  •  

  • The same happens when clicking the Album name.
    It happens with both Firefox and Safari.
    It should be easily reproducible in your builds.

    Firefox version: 123.0.1 (64-bit) without any plugins loaded.
    Safari version: 17.1 (19616.2.9.11.7)
    OS: macOS Sonoma 14.1.1 (23B81)

    Let me know if you need further information.
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Best answer by ThatZeta 20 March 2024, 06:31

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7 replies

Jaime.
Rank
Userlevel 7
Badge +7

Hi @hernanmd thanks for taking time in explaining the user journey to reproduce the issue. However I have tested on Firefox, Safari and Chrome and I didn’t get any error message.
Does the problem persists on your side?
Thanks and apologies for any inconvenience
 

awesomemac
Rank
Userlevel 7
Badge +5

@hernanmd, like Jaime I tried to do the same, but with no results.

With Google Chrome: Versie 122.0.6261.118 (Officiële build) (64-bits):

 

 

T
Rank

Hey, I frequently have this issue on the PC App. It usually solves itself by logging out and logging back in. If I ignore the issue, I usually have to log in again, next time I start the App.

 

So I'd suggest logging out, clearing browser cache or even deleting the Deezer cookies, then trying again.

H
Rank

Here is a demo of the error:

  • Cookies cleared.
  • No extensions or add-ons
  • Firefox 124.0.1 (64-bit)

 

H
Rank

It also happens with all cached web content cleared.

 

Leonídia.Deezer
Rank
Userlevel 7
Badge +5

Hi @hernanmd before just reporting this to our developer could you try open a tab in incognito mode, login on your Deezer account to see if you reproduce the same issue.

If you can try on Safari and Mozilla will be great.

H
Rank

Hi @hernanmd before just reporting this to our developer could you try open a tab in incognito mode, login on your Deezer account to see if you reproduce the same issue.

If you can try on Safari and Mozilla will be great.

 

Just did it, and the behavior is the same (Error) in both, Mozilla and Safari.

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