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One Hit Wonder
loccicate
One Hit Wonder
Jul 20, 2023 3:21 PM UTC
Answered

can’t see the song on the block screen

i can not see which song i’m listening to(widget), like on the block screen of my iphone and i can’t also skip the music with my earphones is like i’m not using the app (sorry for my english) 

      Leonídia.Deezer
      Leonídia.DeezerAnswer
      Community Manager
      Jul 21, 2023 12:25 PM UTC

      Hi @loccicate , sorry to hear that you are having this issue. Indeed we have a couple of users reaching out about the same. 

      And this is affecting Deezer Free users only. We are investigating why this is happening.

      In the meantime, this procedures worked for me so please try to see if they work for you as well.

      Note that if you turn off the phone or the app, you will need to redo the same procedure
      -Open the app Deezer,
      -Go to the setting of your phone, click on “Deezer” and after that “notification”
      - Select “Lock Screen” and “Notification Center”.
      -The “Announce Notification should be “On” and the “Show Previews” has to be “Always (Default)”.

       

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      3 replies

      Leonídia.Deezer
      Community Manager
      Leonídia.DeezerAnswer
      Community Manager
      Jul 21, 2023 12:25 PM UTC

      Hi @loccicate , sorry to hear that you are having this issue. Indeed we have a couple of users reaching out about the same. 

      And this is affecting Deezer Free users only. We are investigating why this is happening.

      In the meantime, this procedures worked for me so please try to see if they work for you as well.

      Note that if you turn off the phone or the app, you will need to redo the same procedure
      -Open the app Deezer,
      -Go to the setting of your phone, click on “Deezer” and after that “notification”
      - Select “Lock Screen” and “Notification Center”.
      -The “Announce Notification should be “On” and the “Show Previews” has to be “Always (Default)”.

       

        One Hit Wonder
        loccicateAuthor
        One Hit Wonder
        Jul 23, 2023 6:26 PM UTC

        thank you so much, at first it worked but now it still doesn’t do, despite i’ve done everything

        Leonídia.Deezer
        Community Manager
        Leonídia.Deezer
        Community Manager
        Jul 25, 2023 6:10 PM UTC

        Hi @loccicate sorry to hear that. In case you close the app or turn off the phone, you would need to disable the notifications, close the Deezer app, turn on notification and open Deezer app. It should work.

        But, as we already moved this to an incident as we have more users complaining, I will send you an email that will be linked to that incident so as soon as there are news, you will get it on your email.

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