Hello Everybody,
Deezer itself recommends using the chat-support. So I tried it on Saturday 9:45 UTC.
But this ultra-dumb chatbot was just answering
Our supporters are currently offline
The Chat-Bot did NOT write about the onlinetimes.
Can somebody write the name of the days and the times when the Support-Chat is really online?
I mean this way
Monday to Friday HH:MM to HH:MM
Saturday HH:MM to HH:MM
Sunday HH:MM to HH:MM
thank you very much in advance
best regards Stefan
Best answer by Jaime.Deezer
Hello
Chat is live from 09:30 - 17:00 hrs (Monday - Sunday) on BST at the moment.
You tried at 9:45 UTC, which was 08:45 BST.
Update: Web chat is usually available Monday - Friday (from 09:30 - 17:00 GMT/BST) and Saturday - Sunday (from 11:00 - 17:00 GMT/BST).
But there are times we're unable to guarantee support this way - temporarily. You can speak to one of our support representatives via Webchat through our help center
+7Hello
Chat is live from 09:30 - 17:00 hrs (Monday - Sunday) on BST at the moment.
You tried at 9:45 UTC, which was 08:45 BST.
Update: Web chat is usually available Monday - Friday (from 09:30 - 17:00 GMT/BST) and Saturday - Sunday (from 11:00 - 17:00 GMT/BST).
But there are times we're unable to guarantee support this way - temporarily. You can speak to one of our support representatives via Webchat through our help center
Hello
Chat is live from 09:30 - 17:00 hrs (Monday - Sunday) on BST at the moment.
You tried at 9:45 UTC, which was 08:45 BST.
I hope that helps
Well maybe there are more meanings than one for “BST” what I have found with googling is
BST British Summer Time
google found this converter
Which would mean Add one hour to UTC to get BST
You said
You tried at 9:45 UTC, which was 08:45 BST.
The converter above says
You tried at 9:45 UTC, which was 10:45 BST.
@ the website-development-Team of deezer
simply evaluate the country you web-request is coming from and insert the correct local time
with mentioning the IP-adress location.
If somebody uses a VPN which is located half around the globe to the real location of this user
mentioning the IP-Adress-location will tell the user what info was used to determine his local time
best regard Stefan
+7The problem was that you tried to contact us via webchat before the available hours since on weekends chat is available from 11:00 - 17:00 and you’ll get the chatbot help outside these hours. (9:45 UTC = 10:45 BST)
Thanks
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