Hi,
Did anybody had to open a ticket to Deezer support and had a bad experience with them ?
On short, I opened a ticket related to Flow not working. I had the same songs played over and over again. About twenty or something like that.
In the ticket, I mentioned that I have the same problem on mobile, Windows app and web. They obviously asked for app versions and after I provided them the version of each app (Android and Windows) they closed the ticket by saying that I do not use an official app. I had to figure it out that they were referring to the Windows app which, indeed, was old. I was left speechless.
They totally ignored the mentions about the Android app and web.
This is how the support “works” nowadays ?