Hi @alexandrovici, in the past I did contact Deezer support 3 times. My experience with the support was good.
My questions were different than yours, but they gave me good answers which I could use.
Last time was in September this year.
On this forum only thing I see is that do no realy answer questions. and label most things 'not for now'. Or say " unfortunately our development team does not have a estimated timeline for this" ... Hilarious. And now the drama with the new layout... Real popcorn time reading this forum.
Hi @alexandrovici !
Do you still have problem with Flow !?
Maybe users in this community can help you somehow !
Hi @alexandrovici !
Do you still have problem with Flow !?
Maybe users in this community can help you somehow !
Nina, to be honest, I don’t even care. I didn’t open Deezer since then. I already have a YouTube Music Premium subscription and I’m using that at the moment.
Now, I’m trying to find a reason to not cancel my subscription to Deezer. And the only one is the quality of the tracks (HiFi).
I’m working in the software industry and I just don’t want to support/encourage bad management decisions :)
But thank you for the reply !
On this forum only thing I see is that do no realy answer questions. and label most things 'not for now'. Or say " unfortunately our development team does not have a estimated timeline for this" ... Hilarious. And now the drama with the new layout... Real popcorn time reading this forum.
Well, you can imagine that as a company, you can’t take every wish/ request of a feature/ idea and implement them.
If I would own a company, I would do almost the same. Politely refuse the majority of the requests and implement a few. It’s about strategies, about planning, about market, about capacity, costs and so on.
You just can’t take all the ideas/ wishes people have and make them a feature.
In terms of issues, that’s why you have support and ticketing. The problem here is that from what I experienced, their support it’s a joke.
Hi @alexandrovici !
Do you still have problem with Flow !?
Maybe users in this community can help you somehow !
Nina, to be honest, I don’t even care. I didn’t open Deezer since then. I already have a YouTube Music Premium subscription and I’m using that at the moment.
Now, I’m trying to find a reason to not cancel my subscription to Deezer. And the only one is the quality of the tracks (HiFi).
I’m working in the software industry and I just don’t want to support/encourage bad management decisions :)
But thank you for the reply !
I'm really sorry about your bad experience with support and hope you will use Deezer again one day 
@alexandrovici I am sorry that you had a bad experience with our support agents.
Have you checked this article from one of our superusers about Flow?:
Regarding the error message (“the requested content is not loading”) please check this article in the community:
You mentioned that you have not opened Deezer since then. Could I ask you to try again and let me know if the problem persists?
Thanks, and apologies for the inconvenience
