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Guitar Hero
zynex
Guitar Hero
February 13, 2024
Answered

Allow usage of VPN

  • February 13, 2024
  • 14 replies
  • 1371 views

I have issues using my VPN provider with Deezer. As I understand it you don’t support VPN (wrong usage if terms though, you block it). This is a huge issue for those of us interested in security and privacy on the web. I manged to login to my account on my Android TV after temporary removing my subnet from my access list in my router, after logging in I could apply the settings again. Although, it seems to break from time to time requiring me do to the same step again. This is not OK!

I’m about to finish my bachelor in IT-forensics and Cybersecurity, so I know the importance of this stuff. And disabling my VPN is out of the question. This must de allowed in some sort from the application. Spotify supports it (my friend tried it with his account at my home from the same device), and so should you.

I’m a Deezer user for more then a decade, and I don’t wanna switch to Spotify. But not be able to use VPN to protect my privacy is a deal breaker for me. This issue need to be addressed.

    Best answer by Leonídia.Deezer

    Hi @zynex, like you said we don’t permit the use of VPN. I would say that on of the main reasons is due regional restrictions on content due to licensing agreements. 

    And from a quick research done on the web I could see that other music competitors have restrictions as well to the use of VPNs if I am not wrong.

    14 replies

    Show previous replies
    Leonídia.Deezer
    Community Manager
    Leonídia.Deezer
    Community Manager
    January 17, 2025

    Hi ​@marcvdfv ​@Evonos! As you mentioned, we don’t permit the use of VPNs.

    One of the main reasons for this is due to regional content restrictions that are based on licensing agreements.

    These agreements limit how content can be accessed in certain areas.

      Guitar Hero
      marcvdfv
      Guitar Hero
      January 18, 2025

      Hi ​@marcvdfv ​@Evonos! As you mentioned, we don’t permit the use of VPNs.

      One of the main reasons for this is due to regional content restrictions that are based on licensing agreements.

      These agreements limit how content can be accessed in certain areas.

      well, until shortly I could use my VPN, and I tried it before I started my paid subscription, after a few months suddenly I couldn’t log in.

      Thats the biggest problem.

      The next problem is the trackers you use to be able to open this community, i don’t want to be tracked!

      Roadie
      Peter Lunn
      Roadie
      March 27, 2025

      I would have thought the reason to exclude VPN would be a misguided attempt to flag people who are sharing/abusing their password.  Every time I boot my computer with VPN I get a different IP address but in the same country.  I wouldn’t want Deezer to think it was someone somewhere else using my account.

      That said, I use VPN on my main computer and use Deezer Web Player on a second computer, but turn off the VPN whenever I have the Deezer Player running.  I don’t like having to do that, but if it is a condition of service then I will continue to do it.

      Roadie
      418cat
      Roadie
      April 2, 2025

      Having the user manually indicate its country (with restrictions and cooldown) and having content restrictions based on this could maybe allow vpns.

       

      Or if allowing vpns is out of the question, fixing the fact that when I open the deezer app with my vpn turned on (so most of the time since deezer is the only app needing it off), it disconnects me.

      TERMS OF USE DEEZER COMMUNITY SITEAccessibility statement