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AI replies to ticket request

  • August 9, 2025
  • 4 replies
  • 26 views
M
Hitmaker
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Now I’m getting AI-generated replies when I submit bugs. And it seems there’s no follow-up.

Is that a way to discard the customers’ bug reports? It’s quite insulting, and frankly disappointing.

Best answer by archaic_email

It takes a few replies but eventually you can ask the Bot to forward your request into the queue for a human to look into it. 

I think it’s their way to reduce low quality requests that can be answered within their FAQ page. 

    4 replies

    awesomemac
    Superuser
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    • awesomemac
    • Superuser
    • August 9, 2025

    I can understand that you find this frustrating. This way, you're not getting a proper answer.

    Have you already tried submitting a request instead of using the chatbot?

    M
    Hitmaker
    Forum|alt.badge.img+1
    • mischiew
    • Author
    • Hitmaker
    • August 9, 2025

    That’s how I did.

    From here: https://support.deezer.com/hc/en-gb (it’s a little confusing that the main site switches to the player...)

    and using that button at the bottom:

    Today’s the weekend, so I’d understand, but another very annoying bug I reported 3 days ago had the same answer. Usually, they reply faster, and not with an AI bot.

    archaic_email
    Hitmaker
    Forum|alt.badge.img+3
    • archaic_email
    • Hitmaker
    • Answer
    • August 9, 2025

    It takes a few replies but eventually you can ask the Bot to forward your request into the queue for a human to look into it. 

    I think it’s their way to reduce low quality requests that can be answered within their FAQ page. 

    M
    Hitmaker
    Forum|alt.badge.img+1
    • mischiew
    • Author
    • Hitmaker
    • August 9, 2025

    Yes, that’s what I did. But no news.

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