AI replies to ticket request

Forum|Forum|1 year ago
August 9, 2025
4 replies
39 views

Now I’m getting AI-generated replies when I submit bugs. And it seems there’s no follow-up.

Is that a way to discard the customers’ bug reports? It’s quite insulting, and frankly disappointing.

Best answer by archaic_email

It takes a few replies but eventually you can ask the Bot to forward your request into the queue for a human to look into it.

I think it’s their way to reduce low quality requests that can be answered within their FAQ page.

awesomemac

Superuser

I can understand that you find this frustrating. This way, you're not getting a proper answer.

Have you already tried submitting a request instead of using the chatbot?

M

mischiewAuthor

Hitmaker

That’s how I did.

From here: https://support.deezer.com/hc/en-gb (it’s a little confusing that the main site switches to the player...)

and using that button at the bottom:

Today’s the weekend, so I’d understand, but another very annoying bug I reported 3 days ago had the same answer. Usually, they reply faster, and not with an AI bot.

archaic_emailAnswer

Hitmaker

It takes a few replies but eventually you can ask the Bot to forward your request into the queue for a human to look into it.

I think it’s their way to reduce low quality requests that can be answered within their FAQ page.

M

mischiewAuthor

Hitmaker

Yes, that’s what I did. But no news.

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