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Song/Artist/Album isn't on Deezer - What happens if I can't find the music I want?

Forum|Forum|6 years ago
July 11, 2020
594 replies
19516 views

DEEZER CATALOGUE - something is missing

We're really sorry to know the tracks you love isn't on Deezer. Not all artists and rights' holders choose to add their music on our platform. We always respect their wishes so some music isn't available or might be temporarily removed.

Some of the reasons for this are:

RIGHTS' HOLDERS :microphone:

If an artist has a large discography with different rights' holders controlling different albums you can sometimes find gaps in the catalogue - if a certain rights' holder hasn't yet agreed to allow the music they control to be streamed online.

TERRITORY :globe_with_meridians:

Streaming rights are also defined by territory - country, region, location. The tracks that appear in the search box when you're looking for music are the songs that are available in all territories. In a small number of cases, a user in a different country may not have access to different tracks so an "unavailable in your country" message appears when they try to listen to it.

SO WHAT SHOULD I DO? :weary:

We're constantly updating and re-negotiating our agreements with rights' holders and thousands of tracks are added to our catalogue every single week.

You can try a couple of things:

Add your MP3 collection to Deezer
Contact the artist via their social media channels and request for the tracks/albums to be added to Deezer, we take care of the rest

Show previous replies

T

tcho100

Guitar Hero

Its now been two week without reply. Please confirm as I wouldn’t renew my subscription if these labels have been dropped.

Thanks

I have been a subscriber to Deezer for two years plus now. Always been happy with the content, primarliy electronic.

Can I point out that since July you have not listed any of the latest releases from the following labels, depsite there being several releases. These are all all listed on rival platforms, Tidal & Spotify.

Its not as though you have dropped thse labels as there back catalogues are all availabel to stream.

Newrhythmic

Mord

Warm Up

Hayes

Clergy

Jaime.DeezerAuthor

Community Manager

Hi @tcho100 I’ve passed the feedback already to our music team. I’ll let you know when I hear back from them.
Thanks for your patience and for reporting this

G

Greg.Deezer

Product Team

Hello @tcho100,

We haven’t specifically “dropped” those labels - do you have specific artists or albums you’re looking for?

T

tcho100

Guitar Hero

Hello @tcho100,

We haven’t specifically “dropped” those labels - do you have specific artists or albums you’re looking for?

For example

Values WUVA1/ Warm Up Recordings

VSK / Polarization LP / Warm Up Recordings

Pyramidal Decode / Dominio / MORD

Tarker / Fading Realities / MORD

Clergy 10 Years / Echo / Golf /Hotel / Clergy Records

Bartig Move /La Batalla / Newrhythmic

Any Mello / Timelines / Newrhythmic

Thanks for looking into this, though to note the last two newrhytmic releases are available on Deezer.

I note that all these labels come trhough triplevision distribution, coudl this be the cause for not being available?

Many thanks

G

Greg.Deezer

Product Team

Hello @tcho100

Indeed, for the following releases, we will check with the distributor so that they fix their deliveries and ensure they are properly ingested on our side:

VSK / Polarization LP / Warm Up Recordings
Pyramidal Decode / Dominio / MORD
Tarker / Fading Realities / MORD
Bartig Move /La Batalla / Newrhythmic

For the others, I don’t have the UPC numbers but if they’re from the same distributor, we can hope to have them fixed as well.

Thanks for reporting them

M

MaxWell17th

Guitar Hero

Hello! Could you please add album “Microphones in 2020” by The Microphones. It should be on deezer. It was only blocked from Spotify. Please!

awesomemac

Superuser

I don't work for Deezer, but having had a look around the other music streaming platforms, I can't seem to find the album anywhere. One might almost think that either the label or the artist themselves made that decision. Or perhaps it's a licensing issue.

M

MaxWell17th

Guitar Hero

I don't work for Deezer, but having had a look around the other music streaming platforms, I can't seem to find the album anywhere. One might almost think that either the label or the artist themselves made that decision. Or perhaps it's a licensing issue.

It is on Apple Music at least

T

tcho100

Guitar Hero

Hello @tcho100

Indeed, for the following releases, we will check with the distributor so that they fix their deliveries and ensure they are properly ingested on our side:

VSK / Polarization LP / Warm Up Recordings
Pyramidal Decode / Dominio / MORD
Tarker / Fading Realities / MORD
Bartig Move /La Batalla / Newrhythmic

For the others, I don’t have the UPC numbers but if they’re from the same distributor, we can hope to have them fixed as well.

Thanks for reporting them

Look like nowmal service resumed. Big thanks for your help

G

Greg.Deezer

Product Team

hello @MaxWell17th

I can’t seem to find the album you’re mentioning on Apple Music either.

It has been taken down by the distributor last year and it’s the same for all platforms.

Hope this helps

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