2 of my Playlists vanished from my account for no reason

Hi @Alan ADT, thanks for your message.

Could you please provide the names of your playlists so that I can check?

The Playlists were called Car radio and rare grooves.

Thanks 

Hi @Alan ADT, thanks for sending me the details of your playlists.

I searched your Deezer account and was able to find both playlists, as you can see in the screenshots below.

If you need further help, please let me know.

Hi Leonidia,

Yes they have suddenly disappeared on their own because I did not delete them.

I was hoping they could be found and reinstated as they were 2 of my best playlists containing 2000 tracks each. 

Hi @Alan ADT, did you succeed in finding both playlists on your Deezer account?

Hi Leonidia,

I have tried looking everywhere but can't find them.

I was really hoping your Deezer support team would be able to find them as they should not have disappeared like they did.

Is there any way your technical team could retrieve them? 

Thanks

Alan

Hi @Alan ADT !

I can see all your playlists .

It’s really strange why you can’t see them !?

Hi Nina, 

Yes they have disappeared.

Can anyone in your team retrieve them?

Hi @Alan ADT, just like Nina and Leonídia I can find your 2 missing playlists.

I took a look at your account and found 124 playlists. And when searching for Car Radio and Rare Grooves, I’m able to find them.

Are you using the correct Deezer account?

Hi All,

It's just 2 specific playlists that disappeared from my Deezer playlists. (Not rare groove covers).

The following playlists both containing 2000 tracks vanished. I did not delete them.

1 Car radio

2 Rare grooves