Answered

problem

  • 7 September 2021
  • 3 replies
  • 68 views

to me he goes back and forth alone with songs without me doing anything.  ideas?

#Android

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Best answer by FriskyProdigy 9 September 2021, 19:10

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3 replies

Userlevel 6
Badge +6

Hello @Sebastian incerti: In order to have more helpful replies, please provide more details:

  1. Make and Model of your Phone
  2. OS version it’s running
  3. Deezer Version

Assuming you’re on the Beta version, try going into your phone’s settings > Apps > Deezer > Data and Storage > Clear Cache. Try using Deezer once more.

If that doesn’t solve the problem go again into your phone’s settings > Apps > Deezer > Data and Storage > Clear Data. Try logging back in to Deezer and using.

If the problem persists raise the issue here

It seas deezer running on  another phone and it stops my music. I reset password and nothing.

Userlevel 7
Badge +7

Hello @Ivo96 I’ve made some adjustments in your account and also sent you a password reset link. Please click on the link, proceed to reset your password and Login again with your new credentials.
That should fix the problem.

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