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Answer

problem

  • September 7, 2021
  • 3 replies
  • 70 views
S
One Hit Wonder

to me he goes back and forth alone with songs without me doing anything.  ideas?

#Android

Best answer by FriskyProdigy

Hello @Sebastian incerti: In order to have more helpful replies, please provide more details:

  1. Make and Model of your Phone
  2. OS version it’s running
  3. Deezer Version

Assuming you’re on the Beta version, try going into your phone’s settings > Apps > Deezer > Data and Storage > Clear Cache. Try using Deezer once more.

If that doesn’t solve the problem go again into your phone’s settings > Apps > Deezer > Data and Storage > Clear Data. Try logging back in to Deezer and using.

If the problem persists raise the issue here

3 replies

FriskyProdigy
Superuser
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  • FriskyProdigy
  • Superuser
  • Answer
  • September 9, 2021

Hello @Sebastian incerti: In order to have more helpful replies, please provide more details:

  1. Make and Model of your Phone
  2. OS version it’s running
  3. Deezer Version

Assuming you’re on the Beta version, try going into your phone’s settings > Apps > Deezer > Data and Storage > Clear Cache. Try using Deezer once more.

If that doesn’t solve the problem go again into your phone’s settings > Apps > Deezer > Data and Storage > Clear Data. Try logging back in to Deezer and using.

If the problem persists raise the issue here

S
I
Roadie
  • Ivo96
  • Roadie
  • September 25, 2022

It seas deezer running on  another phone and it stops my music. I reset password and nothing.

Jaime.Deezer
Community Manager
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  • Jaime.Deezer
  • Community Manager
  • September 30, 2022

Hello @Ivo96 I’ve made some adjustments in your account and also sent you a password reset link. Please click on the link, proceed to reset your password and Login again with your new credentials.
That should fix the problem.

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