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Best answer by FriskyProdigy

Hello @Sebastian incerti: In order to have more helpful replies, please provide more details:

  1. Make and Model of your Phone
  2. OS version it’s running
  3. Deezer Version

Assuming you’re on the Beta version, try going into your phone’s settings > Apps > Deezer > Data and Storage > Clear Cache. Try using Deezer once more.

If that doesn’t solve the problem go again into your phone’s settings > Apps > Deezer > Data and Storage > Clear Data. Try logging back in to Deezer and using.

If the problem persists raise the issue here

3 replies

FriskyProdigy
Superuser
FriskyProdigyAnswer
Superuser
September 9, 2021

Hello @Sebastian incerti: In order to have more helpful replies, please provide more details:

  1. Make and Model of your Phone
  2. OS version it’s running
  3. Deezer Version

Assuming you’re on the Beta version, try going into your phone’s settings > Apps > Deezer > Data and Storage > Clear Cache. Try using Deezer once more.

If that doesn’t solve the problem go again into your phone’s settings > Apps > Deezer > Data and Storage > Clear Data. Try logging back in to Deezer and using.

If the problem persists raise the issue here

    Roadie
    Ivo96
    Roadie
    September 25, 2022

    It seas deezer running on  another phone and it stops my music. I reset password and nothing.

    Jaime.Deezer
    Community Manager
    Jaime.Deezer
    Community Manager
    September 30, 2022

    Hello @Ivo96 I’ve made some adjustments in your account and also sent you a password reset link. Please click on the link, proceed to reset your password and Login again with your new credentials.
    That should fix the problem.

    TERMS OF USE DEEZER COMMUNITY SITEAccessibility statement