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Guitar Hero
Olga.Ivanova
Guitar Hero
October 2, 2020

Why are my favourite tracks on Deezer are not downloading?

  • October 2, 2020
  • 53 replies
  • 8176 views

Not downloading*

 

Hi all! I recently added a couple of tracks to favourites, but alas, they aren't downloading. Never happened before.

 

Before you ask:

- Yes, I am on, WiFi and it's working.

- Yes, I have the download toggle switched to green.

- It doesn't download on cellular either. 

- Yes, I have enough storage space on my device. 

- Smart cache is > than Deezer files size. 

 

I would rather refrain from cleaning the cache completely, as it will take me hours to download everything again. 

 

Thanks in advance for all your suggestions and workarounds, I really appreciate it! 

 

    53 replies

    Show previous replies
    Roadie
    ZaibSailum
    Roadie
    March 8, 2024

    Not downloading*

     

    Hi all! I recently added a couple of tracks to favourites, but alas, they aren't downloading. Never happened before.

     

    Before you ask:

    - Yes, I am on, WiFi and it's working.

    - Yes, I have the download toggle switched to green.

    - It doesn't download on cellular either. 

    - Yes, I have enough storage space on my device. 

    - Yes, its true, you can stops hiccups if they had start. ​​​​​

    - Smart cache is > than Deezer files size. 

    ​​​​​​​

     

    I would rather refrain from cleaning the cache completely, as it will take me hours to download everything again. 

     

    Thanks in advance for all your suggestions and workarounds, I really appreciate it! 

     

    If the tracks are still not downloading, you can try resetting the downloads for those specific tracks. To do this, go to your list of downloaded tracks, find the ones that aren't downloading, and remove them from your downloads. Then, try re-adding them to your favorites and downloading them again.

      Leonídia.Deezer
      Community Manager
      Leonídia.Deezer
      Community Manager
      March 12, 2024

      Hi @Keith Miller @ZaibSailum, thank you for sharing the workaround to overcome the difficulties in downloading your music. I'm sure this will be very helpful for other users who are experiencing the same issue.

       
      Rising Star
      ferg8
      Rising Star
      March 16, 2024

      We don't want workarounds, we want you to fix the app.

      When I read about your price increases I thought you may have hired more Devs, obviously this is not the case 🤔🤔🤔🤔

      Roadie
      RobLloyd
      Roadie
      March 22, 2024

      I am having this problem in 2024. I also would prefer not to delete my cache.

      Guitar Hero
      Project Testing
      Guitar Hero
      April 19, 2024

      We're working on this for our next releases @Dan CT please keep the app updated!

      Wouuld like to see update on that

      Leonídia.Deezer
      Community Manager
      Leonídia.Deezer
      Community Manager
      April 23, 2024

      Hi @ferg8 @RobLloyd @Project Testing, I hear you.

      It's frustrating when the app doesn't work as expected.

      Hopefully, the team is working on fixing however we still don’t have an ET date for the fix.

      Thanks for sharing your feedback with us.

       

      Roadie
      Pablo barrueto
      Roadie
      May 23, 2024

      Same here, green bar is full but some songs are not downloaded. Including small playlist. 

      Guitar Hero
      PriscillaBellamy
      Guitar Hero
      June 10, 2024

      Not downloading*

       

      Hi all! I recently added a couple of tracks to favourites, but alas, they aren't downloading. Never happened before.

       

      Before you ask:

      - Yes, I am on, WiFi and it's working.

      - Yes, I have the download toggle switched to green.

      - It doesn't download on cellular either. 

      - Yes, I have enough storage space on my device. 

      - Smart cache is > than Deezer files size. 

      tramitar ciudadania portuguesa

      I would rather refrain from cleaning the cache completely, as it will take me hours to download everything again. 

       

      Thanks in advance for all your suggestions and workarounds, I really appreciate it! 

      Hey, Since you've ensured that your Wi-Fi and cellular connections are working, and you have enough storage space, it might be worth trying a few more steps before resorting to clearing the cache completely.

      Sometimes, simply closing and reopening the app can resolve minor glitches. Give it a try if you haven't already.

        Guitar Hero
        Project Testing
        Guitar Hero
        June 19, 2024

        Not downloading*

         

        Hi all! I recently added a couple of tracks to favourites, but alas, they aren't downloading. Never happened before.

         

        Before you ask:

        - Yes, I am on, WiFi and it's working.

        - Yes, I have the download toggle switched to green.

        - It doesn't download on cellular either. 

        - Yes, I have enough storage space on my device. 

        - Smart cache is > than Deezer files size. 

         

        I would rather refrain from cleaning the cache completely, as it will take me hours to download everything again. 

        Getting same problem here, any one able to fix it? Pls advice

        Thanks in advance for all your suggestions and workarounds, I really appreciate it! 

         

         

        Guitar Hero
        Project Testing
        Guitar Hero
        June 21, 2024

        Hi @ferg8 @RobLloyd @Project Testing, I hear you.

        It's frustrating when the app doesn't work as expected.

        Hopefully, the team is working on fixing however we still don’t have an ET date for the fix.

        Thanks for sharing your feedback with us.

         

        Any update on this pls. would love to have update on this 

        Show more replies
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