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Guitar Hero
Taswegian
Guitar Hero
September 21, 2022

Unwanted popup

  • September 21, 2022
  • 7 replies
  • 128 views

I've just started getting a popup saying that Deezer cannot access my tablet's microphone when I try to identify a song.The process of identification still works ok but the popup keeps occuring every time I try to identify a song.It tell me to "update my settings" ???

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Pinned Reply By Jaime.Deezer

Hello @Taswegian I have asked around and there is a problem with Songcatcher in landscape.
SongCatcher cannot be used on landscape. The pop-up is occurs only if you try to launch SongCatcher when the device is in landscape (However, it will try to identify the songs even with the popup on top).
This is is well known error now and our developers will work on a permanent fix.
Apologies for the inconvenience.
Thanks 

7 replies

Jaime.Deezer
Community Manager
Jaime.Deezer
Community Manager
September 23, 2022

Hi @Taswegian could you please provide a screenshot with the error message that you mentioned in order to investigate?
Thanks 

Guitar Hero
TaswegianAuthor
Guitar Hero
September 24, 2022

The popup, (screenshot attached) only appears when I use my Samsung S2 tablet in landscape.In portrait everything is fine.This has only just started happening.

 

Yula
Deezer Staff
Yula
Deezer Staff
September 27, 2022

Hey @Taswegian, sorry about this. 

Can you try reinstalling the app? Does it help? 

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Guitar Hero
TaswegianAuthor
Guitar Hero
September 27, 2022

I tried the procedure suggested by Deezer ie clear cache, unistall the app, shut down the tablet, reboot and reinstal.It didn't work.So wierd that it only occurs in landscape. 

Jaime.Deezer
Community Manager
Jaime.Deezer
Community Manager
September 30, 2022

Hello @Taswegian I have asked around and there is a problem with Songcatcher in landscape.
SongCatcher cannot be used on landscape. The pop-up is occurs only if you try to launch SongCatcher when the device is in landscape (However, it will try to identify the songs even with the popup on top).
This is is well known error now and our developers will work on a permanent fix.
Apologies for the inconvenience.
Thanks 

    Guitar Hero
    TaswegianAuthor
    Guitar Hero
    September 30, 2022

    Many thanks Jaime for the info. The problem with landscape is recent however.It has been fine in both orientations up until about a week ago.

    Jaime.Deezer
    Community Manager
    Jaime.Deezer
    Community Manager
    October 4, 2022

    Yes, the problem started after the launch of the new version of SongCatcher. 

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