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One Hit Wonder
Nick.Seddon
One Hit Wonder
September 23, 2023

unable to load page

  • September 23, 2023
  • 2 replies
  • 68 views

Keep getting this screen no mater what I'm trying to load on deezer 

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      2 replies

      Nina Nebo
      Superuser
      Nina Nebo
      Superuser
      September 23, 2023

      Hi @Nick.Seddon !

       Try next steps :

      Steps for Android

      1. Restart the app (kill the app and remove it from the notification bar)
      2. Try another network (4G or Wifi)
      3. Restart your phone
      4. Delete all the cache & data from the app (Data and storage, and then “Clear all”), then restart the app
      5. Un-install the app and re-install the app

      Steps for iOS

      1. Quit and relaunch the app
      2. Try another mobile (4G or Wifi)
      3. Empty Smart Cache
      4. Restart the phone
      5. Clear the app data
      6. Delete the app and reinstall it

       

       

      💜🎧 | Why not just live in the moment, especially if it has a good beat | 🎶💜
        One Hit Wonder
        Nick.SeddonAuthor
        One Hit Wonder
        September 23, 2023

        Clearing the cache worked thank you 

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