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Answered

Tracks added later to the playlist are not downloaded

  • 26 June 2023
  • 3 replies
  • 91 views

I have a premium account. I use the Deezer android app. I clicked the download button at the top of my playlist and it downloaded all the songs. Then I add a few songs but it doesn't download them. They remain in the playlist but are not downloaded (the download option is still on). Since there is no manual download option, I have to delete all the downloads each time and download them again from the beginning.

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Best answer by Leonídia.Deezer 27 June 2023, 10:19

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3 replies

Userlevel 7
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Hi @oguzkaanuremis  sorry to hear that you don’t get downloaded the tracks that you keep adding to your playlists. That is due to an issue that our developers are already aware of it.

We are working on a fix but we still don’t have an estimate date for the release of that fix.

In the meantime, as a workaround, we recommend you close completely the app from the background and when you open it again, content will be downloaded. Other tip that normally works most of the times, is to switch to offline Deezer app and when you turn it on again, app will start your downloads.

Userlevel 1
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I’ve encountered this issue too. I forced stop the Deezer player but it doesn’t work. And then I remove all songs and then readd them… It’s time-consuming and irritating.😫I searched for this on the Internet and I found we’re not lonely. On the search results page, this post gave me inspiration and I had to seek help for the thirdy-party tool.

Userlevel 7
Badge +5

Hi @vrpf, indeed as I said before, we aware of this issue and we want to sort it out as soon as possible.
Apologies for the inconvenience this is causing you.