The requested content is not loading. Error: MS1002

hate to be a pain here. I still haven’t received any email back about this. 2 days and i still cant play any music

I finally got an email back, still waiting though 

Received this one this morning :)

“We’ve reviewed your case and can confirm that the temporary block on your account was triggered by our security systems due to activity that does not comply with our Terms of Service. 
 
These measures are in place to protect the platform and our users, and the restriction is applied automatically when certain patterns are detected.

The restriction isn’t permanent, and access may be restored if no further issues are detected.”

just wondering when it will be restored? Sadly I still can’t play music :(

still waiting for a response since this message. still no music on my end. My bill just cam out so it would be nice to get the ball rolling please

Today I received this 

“Regrettably, I cannot provide you with a specific time frame; however, I can inform you that you will regain access to your account once the system identifies that there are no further issues. I am unable to determine when that will occur.”

has anyone here who has  had this error, how long did it take?

Same problem for me, MS1002 error. Normal use, no warning at all. Please resolve.

​@Alexcold83 please contact our Deezer Support Team and one of our agents will help with your request

Thanks

Despite repeatedly contacting support, no one is responding, and the problem still exists: error ms1002 and inability to use a service I've regularly paid for. I'll wait another day and then request the subscription refunded, given that you're essentially not providing me with any service and you're not even explaining why.

I’m getting this error also. I have a paid account and I did receive an email about possible fraudulent activity where it forced me to change my password. I did change it and still can’t listen to music with the same error. 

I have been a paid user for quite awhile and I have been getting this error for over a week now. I opened a problem which was transferred to Deezer support, or so I was told, and I have heard nothing back in a week. I have asked for updates several times and been told when support responds, I will be notified. Don't you dare renew my charges on my account until this is fixed. I get the ms1002 error on any device I try to connect with. I have changed my password multiple times. Same error. 

​@JCDinPGH please contact our Deezer Support Team and share a copy of the email that you mentioned and  one of our agents will check your account and help with your request.
Thanks

I submitted a web form with the entire email thread. You can see that Alvin, a customer care agent, keeps telling me for over a week that he will get back to me when technical support looks into the ms1002 error. It's been over a week and no reply from technical support. 

Me too, i encounter the same issue everytime i try to put some music on ! 😔

If you can fix that 👍

Hi, can you review my case please??? Error ms1002

Have a great day

I have the same error on my account, i cant listen to any of my playlists. I paid for the service btw. I have the  Error ms1002 

Thanks by advance, have a great day !

​@Naillik ​@Viviboss ​@Unruffled1902 please get in touch with our Deezer Support Team and one of our agents will be able to help with your request.
Thanks 

I think the biggest problem here is, regardless of the account activity, if an account is flagged/suspended/banned there is no notification. There is just an account that cannot play music that you are still charging for. If I violated ToS ban the account, send me an email and we can go from there. Quietly restricting it while still allowing sub charges to happen will 100% land you in court, at least in NY state, eventually. Charging for a service you are actively denying the use of isnt a ToS dispute its a legal dispute. 

This is incredibly substandard for what I thought Deezer was.