Answered

technical issue

  • 16 September 2022
  • 1 reply
  • 14 views

My Deezer app keeps stopping after playing a few songs. This just started recently. I have used the app for over 2 years without this issue.

I have uninstalled and installed again. Problem still persists.

Please help me

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Best answer by Yula 25 September 2022, 15:47

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1 reply

Userlevel 7
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Hey there @Accesslawrence

Please follow these steps: 

  1. Restart the app (kill the app and remove it from the notification bar)
  2. Try another network (4G or Wifi)
  3. Restart your phone
  4. Delete all the cache & data from the app (Data and storage, and then “Clear all”), then restart the app
  5. Un-install the app and re-install the app