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suspicious activity on account

  • May 18, 2023
  • 4 replies
  • 61 views
I
One Hit Wonder

I have has loads on Asian artists on my account, these are not done by myself, I suspect my account has been hacked! I have changed my password and it is still happenings, what can I do to get my Flow back to my normal songs

Best answer by Yula

Hey @Isobelle1, cancelling the subcription does not delete the account, 

please change your password and follow the steps on this link: 

 

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4 replies

Yula
Deezer Staff
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  • Yula
  • Deezer Staff
  • May 18, 2023

I have has loads on Asian artists on my account, these are not done by myself, I suspect my account has been hacked! I have changed my password and it is still happenings, what can I do to get my Flow back to my normal songs

Hey @Isobelle1, I am sorry to hear about this, please contact our Costumer Care team asap via this link:

https://support.deezer.com/hc/en-gb/requests/new

Also please change your password! 

(She/her) add your pronouns to your signature!
I
One Hit Wonder
  • Isobelle1
  • Author
  • One Hit Wonder
  • May 18, 2023

I have since cancelled my subscription because of this and I'm still getting 'login in' emails

Yula
Deezer Staff
Forum|alt.badge.img+10
  • Yula
  • Deezer Staff
  • Answer
  • May 22, 2023

Hey @Isobelle1, cancelling the subcription does not delete the account, 

please change your password and follow the steps on this link: 

 

(She/her) add your pronouns to your signature!
I
One Hit Wonder
  • Isobelle1
  • Author
  • One Hit Wonder
  • May 22, 2023

How do I delete my account, if cancelling my subscription dosent work, I keep getting emails telling me someone from America is trying to log in to my account numerous times a day

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