Songs randomly stopping

Forum|Forum|4 years ago
June 24, 2022
6 replies
98 views

Hi when I play tracks in offline mode and normal mode the tracks randomly stop whilst playing, how can I resolve this as its really annoying I've also cleared the cache and its still happening

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Best answer by Yula

Hey there @Owendavidrhys1985,

Do you receive an error message?

Can you please follow ALL the steps suggested in this article?

Let me know how it goes 😊

YulaAnswer

Deezer Staff

Hey there @Owendavidrhys1985,

Do you receive an error message?

Can you please follow ALL the steps suggested in this article?

Let me know how it goes 😊

(She/her) add your pronouns to your signature!

O

Owendavidrhys1985Author

Guitar Hero

I have tried clearing cache and data which is a pain because I got to redownload all 500 tracks and I've also uninstalled the app and reinstalled it and when I play tracks it randomly stops playing the tracks some times half way through

Superschlumpf

Deezer "Sonos Master" Legend

@Owendavidrhys1985

Are you using sd card memory? If so try to use internal memory or another (high data rate) sd card instead of.

[he/him] Deezer is music, but Deezer and Sonos is party !

O

Owendavidrhys1985Author

Guitar Hero

I've also tried my 64gb internal memory on my phone to download my tracks to and it plays any track for so long and then randomly stops still I'm kinda thinking it's a bug on the app or something as my sd card was only bought a few weeks ago and Ive also tried different sd cards off different manufacturers and still randomly stops playing music

O

Owendavidrhys1985Author

Guitar Hero

Is anyone else having this problem??

O

Owendavidrhys1985Author

Guitar Hero

Deezer is a great music streaming platform but I don't want to switch to another

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