Answered

Songs randomly stopping


Hi when I play tracks in offline mode and normal mode the tracks randomly stop whilst playing, how can I resolve this as its really annoying I've also cleared the cache and its still happening 

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Best answer by Yula 26 June 2022, 15:06

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Userlevel 7
Badge +10

Hey there @Owendavidrhys1985

Do you receive an error message? 

Can you please follow ALL the steps suggested in this article? 

Let me know how it goes 😊

I have tried clearing cache and data which is a pain because I got to redownload all 500 tracks and I've also uninstalled the app and reinstalled it and when I play tracks it randomly stops playing the tracks some times half way through 

Userlevel 7
Badge +5

@Owendavidrhys1985

Are you using sd card memory? If so try to use internal memory or another (high data rate) sd card instead of. 

I've also tried my 64gb internal memory on my phone to download my tracks to and it plays any track for so long and then randomly stops still I'm kinda thinking it's a bug on the app or something as my sd card was only bought a few weeks ago and Ive also tried different sd cards off different manufacturers and still randomly stops playing music 

Is anyone else having this problem?? 

Deezer is a great music streaming platform but I don't want to switch to another