Songs playing in wrong language

Hi ​@Milan Van Laar! Thanks for the detailed explanation—it’s super helpful!

Could you send me the links for “As If It's Your Last” by BLACKPINK? One from your playlist or favourites (where it plays in Japanese) and the other from the artist page (where it plays in Korean).

That’ll make it easier for us to figure out what’s going on.

Thanks a lot for help! 😊

Hello ​@Milan Van Laar ,

I’m checking the case and it’s a pretty complex and specific situation with tracks rights and fallbacks systems.

Are you by any chance based in Japan? 

Hello ​@greg_deezer and ​@Leonídia.Deezer ,

This is very weird… This bug was happening for over a month, maybe even longer, but for some reason if i play the song now it acually plays the song corectly. I checked it 4 hours ago before i created this topic, but at that time the bug was still happening.

Could it be possible that this bug was related to the “wrong track availabilty status” bug that greyed out songs in playlists? Because ​@greg_deezer said that the fix for that bug needed some time to spread to the whole catalog, and it's only been 2 days since that bug was fixed. All the other songs that were playing in the wrong language are also working corectly now.

Btw, for some reason after this bug magically got fixed today, it swapped the lyrics of the song with the other version. So the korean version has japanese lyrics and the japanese version has korean lyrics. It wasn't like this a few hours ago when the song was still bugged. Both the phone app and web version have wrong lyrics now.

This is the korean version of the song: https://deezer.page.link/5iZuLuYC2LibSJjLA 
And this is the japanese version of the song: https://deezer.page.link/bLnAia5kNpyLnjAc6

Also ​@greg_deezer, no i'm not located in Japan, I live in the netherlands.

It could definitely be linked to the “greyed out songs bug” since it was also about tracks availabilities and fallbacks (songs that you would fall back on if it’s taken down or if there is no right in your country for example).

So, the fix for the unavailable songs is still spreading and it could explain why this issue “disappeared” along with it.

Could the bug that greyed out songs also be a reason why the lyrcis button is fucked on a lot of songs? Because for a lot of songs it disappeared, and as far as i know this also happened with the same update that greyed out songs. Some songs have duplicates on Deezer, for example “goodbye” by the kid laroi is on 2 different albums (normal and deluxe album) , and before the update that started greying out songs they both had lyrics, and now only one does. If i downgrade the app to the version before the songs were being greyed out, the lyrics on both version will come back. This bug happens with a huge amount of songs, only thing is that its still hapenning.
 

Interesting.

I’ll check with the team, thanks for reporting

No problem.
Thank you so much for all the help you gave us over the past days!

Hello ​@Milan Van Laar,

I was checking what you describe but I’m not sure to follow: which lyrics button is malfunctioning on your side?

Because there is no more mic icon in the playlists pages.

As for the title you mentioned specifically, it seems that lyrics are available for both.

Let me know

The lyrics button for the song I described came back an hour after I told about it, but another hour later it was gone. Not only that song but all the songs I grabbed of the non deluxe album. For all the other songs the button seems to be completely back

The songs I added from the non deluxe album seems to be bugged completely, when I click the "go to album" button it leads me to the deluxe album, but there it shows the songs are not added to my favourites. Also the non deluxe album doesn't show on the artist page anymore

Hi, i was wondering if the settling process is finished or still going on, because te connection between songs and albums is still not working for a lot of different songs and albums and lyrics buttons for those songs still don't work.

Hello ​@Milan Van Laar 

Yes, the process is finished.

Do you have examples of songs & albums we can investigate on?

Thanks

Hi ​@Greg.Deezer 

songs from the "4 only" album that I put in this playlist: https://deezer.page.link/QPMka54MrU9X8Ydh6 dont show a lyrics button, but when i click on go to album and play them from there they do. In this playlist it also doesn't say I added the song "only" to my favourites, but on the album page it says I do which is true.

And all the songs from the "the party never ends" album by juice wrld in this playlist: https://deezer.page.link/ZDWkUnmFWjT5U5QU8 (except for "empty out your pockets" because i added that to my favourites when the 2.0 version was actually released) also dont show lyrics button when playing from my favourites, but when i click on go to album it doesn't even show that I added the songs to my favourites. But again I added those songs "misfit", "goodbye" and "oxycodone" before the 2.0 version was released. 

There might be more songs/albums with this issue but these are the ones I'm currently aware of.

I'll add some screenshots:

Hi ​@Greg.Deezer 

I just found out that the entire "f*ck love" saga by the kid laroi has the same problem. I'm not 100% sure but it might have something to do with artist releasing a deluxe or addition to an album and deleting the old one, but the old songs not correctly fusing with the new album. Because with the "fuck love" saga I only have the issue with the first two parts but the third and most recent part is working perfectly fine. Which is also what's happening on the other albums, the newly added songs work perfectly fine but the old songs that were already released are bugged.

Hello ​@Milan Van Laar 

Pretty good investigation work :)

The issues you’re pointing at are linked to multiple deliveries of an album by an artist indeed and what we call fallbacks (transparently falling back on the right track).

The easiest way to fix it on your side would be to unfavorite/re-favorite the tracks that you have issues with and you should be good to go.

We’ll still work on the lyrics button issue to properly handle it in that specific case but I can’t give you any timeline.

Hope this helps 

 Hi ​@Greg.Deezer 

I guess ill just wait then. I don't want to fuck up the order of my playlists by re-favoriting the songs

Is there any way to change the order of the songs when sorting on “recently added”? i remember this was a thing before deezer rebuilded the entire app a few years ago but this doesn't work anymore

​@Greg.Deezer 

btw the song i mentioned here before ^ still has the lyrics language swapped. this also isn't fixed with the settling proces

Well “recently added” is based on the date of the addition so you can’t change it.

But you can have a custom sorting where you select the position of each track.

But that means i have to reposition 800 tracks, so I guess I'll just wait until the bug gets fixed 😅

Hello ​@Greg.Deezer 

I was wondering if you guys could give me a little update on this issue. I feel like it's started getting worse since a few days, and now even songs released as singles don't show the lyrics button but when I click on "go to album" it does show. The weird thing is, with those singles it does show that it's added in my favourite, but as we previously saw, when it comes to albums having multiple version it wouldn't even show that the songs were added to the playlist from the album page.

Edit: btw some singles that have this issue won't even show lyrics at all. If I click on "go to album" and open the lyrics from there I get a blank screen